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Asian Helpline

The Asian  child protection Helpline  is a multilingual service for the UK's South  Asian communities. We provide advice  information as well as counselling to anyone concerned about a child who is at risk of ill treatment or abuse.
Callers can talk to us in English or in Bengali, Hindi, Urdu, Punjabi or Gujarati.

If a child is at risk of harm, we will take action to secure their safety and well being.

History

The Asian child protection Helpline was set up in 2001 as part of the Full stop campaign, this was in response to the work that had been carried out by the NSPCC and others as to why the South Asian communities did not use children’s services, and also to ensure that all children were protected irrespective of their backgrounds.

The South Asian communities make up nearly 5 per cent of the population of the UK, the largest minority ethnic grouping.

In collabortion with some high profile South Asian donors, the ACPH service was set up.

The ACPH is a unique service to the UK, and we have taken over 12,000 calls in the last seven years.
If you have a query  and are not sure if it is a child protection issue, do still give us a call on the Asian helpline.The call is free and you could help protect a child.

How can you contact us

You can ring the Asian child protection Helpline on 0800 096 7719 or you can email us at helplineasian@nsppc.org.uk  
Calls are free, unless you are calling from certain mobile phones. Lines are open 10 am to 6pm, Monday to Friday excluding Bank Holidays.

The NSPCC are in the process of developing pages in the major South Asian languages

What is child abuse?

Asian Helpline advert - Bengali
Click here to listen to Broadband version
Click here to listen to Lowband version

Asian Helpline advert - Hindi
Click here to listen to Broadband version
Click here to listen to Lowband version

What happens when you contact us?

You will be put through to a call handler who will ask you a few questions regarding your enquiry and then passed onto a advisor.

The call handlers do not speak in the South Asian languages so if you wish to talk in a particular language just tell the call handler which language you need to speak in. If that advisor is busy we will provide you with advice so that you are helpled.

• You'll have the opportunity to give us your name, and the name and address of the child at risk.

If you do give us this information, we will not tell the person or family involved. But remember, you don't have to provide your personal details  if you don't want to.

• Our confidentiality procedures will be explained to you

• You will be able to discuss the concerns you have with one of our Children Service Practitioners

• If we believe that a child is at risk of being abused, and have been provided with details that would identify the child, we have a duty to contact the Social Services Department or Police to share the concerns

• If we think that a child is at serious risk, we will contact social services and/or the police in the area where the child lives. If we think the child is in danger, we'll involve the police immediately.

In confidence

Whilst you can remain anonymous, if you do provide us with your details we will not disclose your name or address to the person or family you have concerns about. However, when we share any information with other agencies, if we have your details then they will also be shared.  These agencies are reminded NOT to share these details with the family but there is no guarentee regarding this matter.

Find out more about the NSPCC's confidentiality procedures

Useful contacts

NSPCC Helpline
Tel: 0808 800 5000
Email: Helpline@nspcc.org.uk

NSPCC Asian Helpline

Bengali 0800 096 7714
Gujurati 0800 096 7715
Hindi 0800 096 7716
Punjabi 0800 096 7717
Urdu 0800 096 7718
Asian/English  0800 096 7719

Help for children & young people

ChildLine

0800 1111

Help for adults

Help and Advice

0808 800 5000

Copyright © 2006 NSPCC - All rights reserved. National Society for the Prevention of Cruelty to Children, Weston House, 42 Curtain Road, London EC2A 3NH. Incorporated by Royal Charter. Registered charity number 216401. NSPCC, charity registered in Scotland, charity number SC037717.