Help with our email alerts

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Help with our email alerts

NSPCC inform offers two free email alerting services:

CASPAR News - Current Awareness Service for Practice, Policy and Research
This service keeps you up-to-date with the latest developments in the world of child care and child protection, including forthcoming conferences and events .
New in the Library
A weekly listing of journal articles, books, reports and packs added to NSPCC Library stock and a good guide to the latest publications on child protection and related topics.

How do I register?

Sign up for free weekly email alerts . You will be asked for your name, email address and password.

You can then choose which services you'd like to sign up for. You can also personalise our services by telling us what topics you are particularly interested in.

Once you have set up your profile, you should receive an email from us confirming your details. If you don't receive your confirmation email, please email us at inform@nspcc.org.uk for further advice and for us to check that your email address is working properly.

This is not a fundraising or recruitment area - you can view our privacy policy on this.

How do I unsubscribe?

Sign up for free weekly email alerts and log on to your profile using your email address and password.

From here you can either choose to delete your profile entirely or unsubscribe from individual services by clicking on the relevant links and then clicking on Unsubscribe from this service. Remember to save your changes.

Alternatively, email us at inform@nspcc.org.uk with the word Unsubscribe in the subject line and we will delete your profile.

How do I change my email address?

Sign up for free weekly email alerts and log on to Your Profile using your email address and password.

From here you can amend any of your profile details, including your email address. Remember to save your changes.

Alternatively, email us at inform@nspcc.org.uk with your new details and we will amend your profile.

How do I amend my preferences?

Sign up for free weekly email alerts and log on to Your Profile using your email address and password.

From here you can amend any of your profile details, including your email preferences. Remember to save your changes.

Alternatively, email us at inform@nspcc.org.uk and we will amend your preferences as requested.

What if I've forgotten my password?

If you have forgotten your password, we can email a reminder to you. Sign up for free weekly email alerts and click on Password Reminder, enter your email address in the space provided and click on Submit.

Why am I not receiving email alerts?

Incorrect email address
Check Your Profile to ensure that you entered your email address correctly. We send a Thank You For Registering confirmation email when you first set up your profile. If you did not receive this, then please send us an email to inform@nspcc.org.uk so we know your email address is valid.
Filters on email software
If you have a web-based email account (eg hotmail, yahoo etc), then our emails may be mistaken for spam. Most web-based services now provide a filtering system that will allow you to list the addresses of "safe" people you are happy to receive emails from. In this case, add inform@nspcc.org.uk to your safe filter list.

If you are using your work email account, then your IT department may have set up filter software that thinks our emails are spam, or non-work related. In this case, contact your IT department to ask for these emails to be allowed through. If this is not possible, then you could set up a web-based email account.
Your preferences
Check that you have ticked to receive emails in your profile. If you have chosen only 1 or 2 subject terms, then you may not receive emails every week.

Why are the emails not correctly formatted? Why am I receiving blank emails?

Our emails are sent out in multi-part format. Your email software chooses how to display our emails. If the emails you receive look odd, or you are receiving a blank email, then check to see if there is an option in your email application to "enable multi-part emails". Some email providers will display the email as an attachment. In this case you may have to "enable attachments to be displayed".

If this is not possible, then the best solution may be to register with a different email address.

Please email us at inform@nspcc.org.uk if you are still having problems.

Terms and conditions of use

We encourage the distribution of the information contained in our email alerting services for non-commercial purposes. Please acknowledge NSPCC inform (www.nspcc.org.uk/inform) as the source.

View NSPCC website terms and conditions or email us at inform@nspcc.org.uk for more help and advice.