The NSPCC offers an information and support service for anyone to use when they are concerned about the safety or welfare of a child. This includes professionals in all disciplines who work with children, young people, families and those whose service users are adults.
We define a ‘professional’ as anybody who comes across a child that they are concerned about while they are doing their job.
This includes shopkeepers, housing officers, holiday company representatives, van drivers for delivery companies, plumbers as well as social workers, teachers, health practitioners.
Anyone who comes across situations involving children that worry them can contact the NSPCC to pass on their concerns.
Most professionals working with children will work in organisations where there are established child protection procedures for reporting concerns.
Our helpline service can be a helpful addition to organisational procedures, allowing professionals to discuss their concerns with a child protection expert from an external agency.
Our advisers are experienced child protection professionals from a range of disciplines including social work, teaching, counselling and nursing.
The helpline is free and available 24 hours a day every day of the year. We can be contacted in a variety of ways:
If you wish to communicate with us in a language other than English just let us know. You will be either be telephoned by an adviser who speaks the same language as you or by someone using an interpreting service.
We understand that there are many reasons why those who contact us may wish to remain anonymous, so you do not have to tell us who you are.
If you do tell us who you are and we have to refer your concerns to children’s services or the police, we will include your details in the referral.
All calls are recorded for quality control purposes and they are stored securely and in compliance with data protection legislation for 15 years.
You should contact us if you are:
Calling the NSPCC will give you the opportunity to discuss your concerns with an experienced child protection professional.
The NSPCC also operates commissioned telephone support services, answering specific safeguarding enquiries on behalf of other agencies.
We provide services for the Child Exploitation and Online Protection Centre (CEOP) and the Crimestoppers trust.
Read an analysis of calls and emails to the NSPCC in Helpline highlights, our series of reports looking at why people contact the NSPCC and how we help.
For more information on what happens when you contact the NSPCC for please visit: www.nspcc.org.uk/helpline.