Face to face fundraising
Frequently Asked Questions
Why does the NSPCC do face to face fundraising?
Who are the people that do face to face fundraising for the NSPCC?
Are the fundraisers paid commission?
Who regulates face to face fundraising?
How do I check that a street fundraiser is legitimate?
Is there a code of best practice?
Why are there lots of fundraisers in one place?
How do I become a face to face fundraiser?
Your Questions Answered
Why does the NSPCC do face to face fundraising?
Face to face fundraising enables us to reach people who may not respond to other types of fundraising as it gives people the chance to speak directly to a representative of the NSPCC.
The fundraisers are all fully trained before starting on our campaign and are very knowledgeable and passionate about the work of the NSPCC. Potential supporters can ask any questions they may have about the charity before they donate and be sure they are choosing to do something fantastic.
- We began one to one fundraising in 2005 and since then people recruited by these fundraisers have given over £23 million!
- Last year alone face to face fundraisers recruited over 30,000 new regular supporters to the NSPCC.
- Quite simply without this we would not be able to do the vital work we do to end cruelty to children
Who are the people that do the face to face fundraising for the NSPCC?
The NSPCC is not in a position to have an in-house team so we employ an agencies who specialise in this area. This is successful and cost effective for the NSPCC.
Are the fundraisers paid commission?
No! The NSPCC pays the agency a fee per donor recruited. The agency pay the fundraisers an hourly wage and fundraisers will receive a small team bonus if the team does well.
Who regulates face to face fundraising?
The Public Fundraising Regulatory Association (PFRA) is a voluntary self-regulatory body for organisations involved in this type of fundraising. Its membership includes 95 per cent of those involved in face to face fundraising. All its members follow the Institute of Fundraising code of practice and regular checks occur.
How do I check that a street fundraiser is legitimate?
There are a number of ways that you can check to see if a fundraiser is legitimate;
- All fundraisers must wear an ID badge which will contain their name and a photo under the authorisation of the NSPCC
- The fundraiser will always be working as part of a team – you will therefore be able to see other NSPCC fundraisers
- The fundraiser will always be managed on the street by a Team Leader who you can ask to speak to at any time
Is there a code of best practice?
Yes, fundraisers should:
- Tell potential supporters whether they are being paid or are volunteers and on what basis they are paid
- Carry and display ID to show who they are working for
- Explain how the chairty will communicate with the donor after they have signed up
- Ensure that all personal information is handled responsibly and securely
- Not say or do anything to pressure or harass people
- Always be polite
- Not confuse or mislead the public
- Never behave in a way that would bring the charity they are representing into disrepute
Why are there lots of fundraisers in one place?
The fundraisers work in teams of maximum 6 people. They will approach people singularly. They fundraise in teams because they can give each other moral support, learn from each other and generally have a more enjoyable day.
If you feel that an NSPCC fundraiser is not following the code of best practice and would like to make a complaint, you should contact the charity in the first instance. You can do this by emailing Supporter Care, on the address at the bottom of this page. You may also want to contact the quality control/complaints department at the agency that employs the fundraiser.
The PFRA also carries a complaints form online www.pfra.org.uk. It also has a copy of the code of conduct that street fundraisers should follow so you can check whether what you have seen or experienced follows this code of conduct.
How do I become a face to face fundraiser?
The NSPCC does not have an in-house team of face to face fundraisers. An agency called GIFT Fundraising carry out the majority of the NSPCC's face to face fundraising. Gift work with over 40 charities and are the leading agency in this area. Visit www.giftjobs.com for more information.
We also work with Together Fundraising, visit their recruitment website here www.jointogether.info
If you could not find the answer to your question in this section, you may be able to find your answer by emailing supportercare@nspcc.org.uk
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