Contacting the NSPCC

I would like to contact an NSPCC office

I have a general enquiry about the work of the NSPCC

I would like to contact the media team

I have feedback or a question about the NSPCC website or use of its online properties

I would like to make a complaint

NSPCC  headquarters

NSPCC, Weston House, 42 Curtain Road, London, EC2A 3NH
Tel: 020 7825 2500 | Fax: 020 7825 2525

Back to top

General enquiries

Our supporter care team are available to help with any enquiries about events, fundraising and donating to the NSPCC.

Contact the supporter care team .

Our Public Enquiry Point are happy to help with any other enquiry and if they don't know the answer themselves they will direct you to the most appropriate person.

Email:  info@nspcc.org.uk | Tel: 020 7825 2775

Back to top

Media enquiries

For all NSPCC media enquiries please refer to the Media centre contact page .

Back to top

Website and online enquiries

To request a link to the NSPCC website or for any other website related enquiries please email us using the website enquiry form .

Back to top

Make a complaint

To make a complaint to the NSPCC  please email our Public Enquiry Point on info@nspcc.org.uk . Your complaint will be passed on to the appropriate department. Alternatively you can write to the Public Enquiry Point at: NSPCC, Weston House, 42 Curtain Road, London, EC2A 3NH.

If you wish to make a complaint about an NSPCC service or project in your area , please contact your local NSPCC office in the first instance.

If you have any concerns about an NSPCC fundraising activity , dislike the way you have been asked for a donation or are in any other way dissatisfied or upset about our fundraising - please get in touch with your NSPCC contact, or the Supporter Care team:

• By e-mailing supportercare@nspcc.org.uk
• By telephone on 020 7825 2505*
• By writing to: Supporter Care, NSPCC, 42 Curtain Road, London EC2A 3NH.

If you are not happy with our response, you can make a formal complaint by contacting the Complaints Coordinator, Deirdre Kehoe:

• By e-mailing fundraisingcomplaints@nspcc.org.uk
• By telephone on 020 7825 2797
• By writing to the Fundraising Complaints Coordinator, NSPCC, 42 Curtain Road, London EC2A 3NH.

 NSPCC Fundraising complaints policy (PDF, 237kb)

 NSPCC Fundraising complaints policy - Welsh (PDF, 734.6kb)

Back to top