Child protection advice, resources and support
Information and services for professionals working with children and families
We provide a wide range of advice, support and services for professionals:
- helpline for professionals
- child protection information services
- local services for children and families.
We also have specialist support in the following areas:
- child trafficking
- female genital mutilation
- voluntary and community sector
- sports safeguarding and child protection.
Helpline for professionals
Our free 24/7 helpline provides advice and support to anyone worried about a child:
We advise you to follow your organisation's child protection policies and procedures in the first instance.
However, if you want to speak to someone about your concerns, our trained helpline counsellors can offer support, advice and guidance.
We also operate specialised helplines on behalf of organisations. This could be to help respond to a specific child protection incident, or it could form part of their child protection procedures.
Our counsellors are fully briefed on the background to each service so they are able to respond effectively to callers' concerns.
Child Trafficking Advice Centre (CTAC)
CTAC provides advice, information and support to professionals concerned about children being trafficked into the UK.
It also offers free training and resources to professionals on how to identify and help trafficked children.
Tel: 0808 800 500
Opening hours: Mon-Fri 9.30 to 4.30
Information service and child protection resources
Our free information service is the most comprehensive child protection research, policy and practice resource in the UK. You can access a wealth of resources on a range of topics online, including:
- Briefings and factsheets
- Research reports
- Library catalogue which gives you access to over 40,000 records.
If you can't find the answer online, you can contact us:
Tel: 0808 800 5000
Our specialist staff can answer your child protection related queries, recommend resources, and provide you with reading lists.
Services for children and families
We have over 40 service centres across the UK where we work face to face with children, young people and families who need our help.
Our services offer support or therapeutic assistance for:
Safe Network: safeguarding for the voluntary sector
Safe Network is the national child safeguarding unit for the voluntary and community sector in England, helping create a safer environment for children, young people, staff and volunteers.
It provides guides, resources, community-based activities and networking opportunities to groups including:
- arts, crafts or music groups
- after-school clubs
- faith-based activities
- clubs in youth settings.
Safe Network is a partnership between the NSPCC and Children England and works closely with other key organisations including local safeguarding children boards, umbrella bodies and national charities.
Child Protection in Sport Unit (CPSU)
The Child Protection in Sport Unit (CPSU) provides help and advice to anyone involved in sports activities with children and young people.
Are you a child?
Do you need to talk? Call ChildLine on 0800 1111 or visit us online.
Worried about a child?
Don’t wait until you’re certain. Contact our trained helpline counsellors for 24/7 help, advice and support.
NSPCC specialised helplines support inquiries into abuse and provide advice on child protection.
Child Trafficking Advice Centre
If you work with a child who may have been trafficked into the UK, contact CTAC for specialist advice and information on 0808 800 500.
Female Genital Mutilation
Call our free helpline 24/7 on 0800 028 3550 or email FGMhelp@nspcc.org.uk for advice and support.
Advice for parents and professionals
The Child Protection in Sport Unit (CPSU) has more information about protecting children in sport.