What is the NSPCC Helpline?

The NSPCC Helpline is a service for adults who are concerned about the safety or welfare of a child. We provide adults with advice and support, and can take action on their behalf if they are concerned that a child is being abused or is at risk of abuse. We also provide advice about how to safeguard a child’s welfare, like how to keep a child safe online.

There are many ways to contact the Helpline. We’re here 24/7 by phone, text, email, online, or post. The service is free and you don’t have to say who you are. We also provide services for deaf and hard-of-hearing people, and for non-English speakers. 

Identifying children who are at risk is very, very hard. It’s natural to worry that you might be mistaken, but it's important that you trust your instincts and call us. Once you have discussed your concerns with one of our professionals, it’s no longer your responsibility – it’s ours. You can trust us to make the right decision on your behalf.

See our answers to frequently asked questions to find out more.