Helpline services for deaf and hard-of-hearing people

If you are concerned about a child, or if you think a child needs protection, you can contact the NSPCC Helpline in a number of different ways.

Text or email

Text the Helpline on 88858, email help@nspcc.org.uk, or use our online reporting form.

Textphone (minicom)

To make a call from a textphone dial 18001 before the full number: 0808 800 5000. This number connects you to the Helpline via Text Relay, which is available 24 hours a day, 365 days a year. Calls are charged at your provider's standard rate.

BSL video service

Our British Sign Language (BSL) video service enables you to get in touch with the NSPCC Helpline via a qualified BSL interpreter. If you have a webcam you can connect to this service.

Once you are connected, a BSL interpreter will appear on your screen. You can explain to the interpreter what your concerns are and tell them that you want to contact the NSPCC Helpline. The interpreter will contact the Helpline and relay your concerns to a Helpline adviser.

The advisor will listen to your concerns, assess the information, and then advise on a course of action. The interpreter will relay, to you, the information and advice given by the adviser.

This BSL video service is currently available Monday to Friday, from 9am to 5pm.