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How to contact us

Report your concern or get advice and support on our free 24/7 adult helpline by phone, text or online

Don’t wait until you're certain if you are worried about a child. If you have any concerns, contact our free helpline service to speak to an NSPCC counsellor 24 hours a day, 365 days a year.

Even if you are unsure, you can contact the NSPCC at any time to discuss concerns about a child, whether it's your own, a family member, neighbour or a child in the community.

We will listen to and assess your concerns, offer advice and support and can take action on your behalf if a child is at risk.

You can remain anonymous if you wish. All communications will be recorded and we keep records for 15 years.

If you think a child is in immediate danger, contact us straightaway or call the police on 999.

Ways to contact us

Click on the contact options below to find out more about how you can get in touch.

Telephone
0808 800 5000

  • Calls are free from landlines and most mobiles.
  • Call +44 203 188 3500 or +44 203 222 4100 if you are living outside of the UK, but have concerns about a child resident within the UK.
  • Calls from outside of the UK will be charged.
  • You can text or email us for a call back. If you text, please provide your telephone number and name (or false name if you prefer).

Text
88858

  • This service is free and we'll try to text you back within three hours.
  • Text 0778 620 0001 from the Channel Islands or the Isle of Man (these texts will be charged).
  • Provide as much information as you can about the child and the concerns you have (texts are free so send more than one if you need to).
  • If you have any details that can help to identify the child, such as their name or address, please share them too.

Email
help@nspcc.org.uk

  • We will try to read and act on your email within 24 hours.
  • Provide as much information as you can about the child and the concerns you have.
  • If you have any details that can help to identify the child, such as their name or address, please share them too.
  • If you're requesting information, please tell us what you want it for.

For deaf or hard of hearing
SignVideo

  • If you have a webcam you can contact us via SignVideo using British Sign Language.
  • Once you are connected, a BSL interpreter will appear on your screen – you can explain to the interpreter what your concerns are and tell them that you want to contact the NSPCC – the interpreter will contact us and relay your concerns to one of our counsellors.
  • The counsellor will listen to your concerns, assess the information, and then advise on a course of action – the interpreter will relay, to you, the information and advice given by the counsellor.
  • This BSL video service is currently available Monday to Friday, from 9am to 5pm.

How we can help

Our helpline service provides:

  • support for adults who are worried about a child
  • advice for parents and carers
  • consultations with professionals who come into contact with abused children or children at risk of abuse
  • information about child protection and the NSPCC.

Specialised helplines

The NSPCC also runs dedicated helplines for:

  • formal inquiries into abuse
  • organisations in delivering child protection procedures
  • advice about female genital mutilation
  • families attending our reunification service, Taking Care.

See all our specialised helplines

Remaining anonymous

You do not have to tell us who you are, but if you do, you can ask us not to pass on your details to any third party such as the police or Social Services.

We will:

  • not share your details, if you provide them, without your permission
  • remove any identifying information if we need to refer your report
  • ask the police or Social Services not to share your details with the person or family concerned if we need to refer your report
  • never give out any information about your report to the person or family that you have concerns about.

Find out more about reporting to our helpline anonymously

What to expect when you contact us

Find out what happens when you get in touch with us.

NSPCC helpline

Worried about a child?

Don’t wait until you’re certain. Contact our trained helpline counsellors for 24/7 help, advice and support.

Report a concern

Contact the helpline in:
Helpline woman

What to expect

Learn more about what happens when and after you get in touch, and meet some of the people who will help you.

Find out more

Phone

Remaining anonymous

We want you to feel safe contacting us and can take steps to protect the child concerned and your identity.

Find out more

Helpline with computer

FAQs: Contacting our helpline

Read the most commonly asked questions about contacting our helpline service.

Find out more