How to contact us

Report your concern or get advice and support on our free 24/7 adult helpline by phone, text or online

Don’t wait until you're certain if you are worried about a child. If you have any concerns, contact our free helpline service to speak to an NSPCC counsellor 24 hours a day, 365 days a year.

We will listen to and assess your concerns, offer advice and support and can take action on your behalf.

You can remain anonymous if you wish. All communications will be recorded and we keep records for 15 years.

If you think a child is in immediate danger, contact us straightaway or call the police on 999.

Ways to contact us

Click on the contact options below to find out more about how you can get in touch.

Telephone
0808 800 5000

Calls are free from landlines and most mobiles.
Call +44 203 188 3500 or +44 203 222 4100 if you are living outside of the UK, but have concerns about a child resident within the UK.
Calls from outside of the UK will be charged.
You can text or email us for a call back. If you text, please provide your telephone number and name (or false name if you prefer).

Text
88858

This service is free and we'll try to text you back within three hours.
Text 0778 620 0001 from the Channel Islands or the Isle of Man (these texts will be charged).
Provide as much information as you can about the child and the concerns you have (texts are free so send more than one if you need to).
If you have any details that can help to identify the child, such as their name or address, please share them too.

Email
help@nspcc.org.uk

We will try to read and act on your email within 24 hours.
Provide as much information as you can about the child and the concerns you have.
If you have any details that can help to identify the child, such as their name or address, please share them too.
If you're requesting information, please tell us what you want it for.

Online
nspcc.org.uk/reportconcern

Complete and submit our online form.

Textphone / Webcam (for deaf or hard-of-hearing)
18001 0808 800 5000 / SignVideo

If you are deaf or hard-of-hearing you can contact us via textphone (minicom): dial 18001 before the full number 0808 800 5000.
You will be connected via Text Relay (calls are charged at your provider's standard rate).
If you have a webcam you can also contact us via SignVideo using British Sign Language.
Once you are connected, a BSL interpreter will appear on your screen – you can explain to the interpreter what your concerns are and tell them that you want to contact the NSPCC – the interpreter will contact us and relay your concerns to one of our counsellors.
The counsellor will listen to your concerns, assess the information, and then advise on a course of action – the interpreter will relay, to you, the information and advice given by the counsellor.
This BSL video service is currently available Monday to Friday, from 9am to 5pm.

How we can help

Our helpline service provides:

support for adults who are worried about a child
advice for parents
consultations with professionals who come into contact with abused children or children at risk of abuse
information about child protection and the NSPCC.

Remaining anonymous

You do not have to tell us who you are, but if you do, you can ask us not to pass on your details to any third party such as the police or Social Services.

We will:

not share your details, if you provide them, without your permission
remove any identifying information if we need to refer your report
ask the police or Social Services not to share your details with the person or family concerned if we need to refer your report
never give out any information about your report to the person or family that you have concerns about.

Find out more about reporting to our helpline anonymously