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A ydych yn poeni ynghylch plentyn sydd mewn perygl o gael ei gam-drin neu sydd angen help? Cymraeg
Wales Helpline Annual Report
(PDF,
1903.3kb)
Did you know that the NSPCC now offers a bilingual Child Protection Helpline in Welsh and English? Our qualified helpline advisors are bilingual and are here to help.
We are open Monday to Friday from 10am-6pm. If you need help or advice outside these hours, please phone anyway. Your call will be transferred to our 24-hour Child Protection Helpline in London and Salford (English language only).
If you have difficulties using the phone there are other ways you can contact us.
We have a bilingual text phone for the deaf and hard of hearing – free phone 0808 100 1033.
The NSPCC Cymru/Wales Child Protection Helpline now offers a bilingual emailing service. If you wish to contact us for advice or help, or are worried about a child or young person, send your email to helplinecymru@nspcc.org.uk.
At present, our emailing service is not a direct service, but we do try to answer every email within 24 hours.
The NSPCC Cymru/Wales Child Protection Helpline is for everyone who lives in Wales. If you are Welsh but live outside Wales, you are also welcome to use the service.
Please call if you are:
• an adult who is concerned about a child at possible risk of abuse
• a parent, carer, or relative of a child who needs advice or help
If you’re a child or young person in need of advice or help, you may wish to contact Childline. However, should you wish to contact the NSPCC Cymru/Wales Child Protection Helpline, remember that we are here to help.
Our Helpline advisers are all trained in child protection. If you’d rather talk to either a male or female adviser, we'll do our very best to arrange this.
You'll have the opportunity to give us your name, and the name and address of the child at risk. If you do give us this information, we will not tell the person or family involved. But remember, you don't have to tell us if you don't want to.
If we think that a child is at serious risk, we will contact social services and/or the police in the area where the child lives. If we think the child is in danger, we'll involve the police immediately.
Whilst you can remain anonymous, if you do provide us with your details we will not disclose your name or address to the person or family you have concerns about. However, when we share any information with other agencies, if we have your details then they will also be shared. These agencies are reminded NOT to share these details with the family.
Find out more about the NSPCC's confidentiality procedures .
It's very important that you act as quickly as possible if you think a child is being ill treated or is at risk of abuse. So, if you are worried about a child and don't know what to do, or if you are a concerned about yourself, let us help.
Cymru/Wales Child Protection Helpline
Free phone: 0808 100 2524
Email: helplinecymru@nspcc.org.uk (bilingual service)
Text phone: Free phone 0808 100 1033. This is for people with hearing difficulties.
Address: NSPCC Cymru/Wales Child Protection Helpline, P O Box 62, Bangor, Gwynedd, LL57 4BN
To learn more about the work we do, read the Wales Helpline Annual Report
Your feedback
So we can be sure that the NSPCC Cymru/Wales ChildProtection Helpline meets our users' needs, we need to know what you think about the service and about the site. Please send us your feedback . The form asks for details of your ethnic origin, your main language and the region you are calling from. You do not have to identify yourself.
National Assembly for Wales
http://www.wales.gov.uk/index.htm
Users can access pages which cover policy and objectives for issues such as children, child protection and young people. You can also locate your own Assembly Member. The site is bilingual and offers other links related to Wales.
Children's Commissioner for Wales
www.childcom.org.uk.
This site is an introduction and contact point for the Children's Commissioner for Wales, Peter Clarke.
Welsh Women's Aid
Tel 029 2039 0874
This does not offer a Helpline service but provides referrals to local support groups.
Wales Rural Stress Helpline
Freephone 0800 0858 119
Opening Hours Monday to Friday 10am-2pm & 7pm-11pm, Saturday / Sunday noon to midnight. A free confidential telephone information service, providing support and practical help, as required. Aspects include voluntary organisations, local groups and clubs, health and local authority services. The service is sponsored by the National Assembly for Wales.
Standing Ground Helpline
Lo-Cost number 0845 6023694
Monday to Friday 10am-2pm & 7pm-11pm, Saturday / Sunday noon to midnight. A service-user led initiative providing confidential listening support for anyone experiencing abuse. Also provides local and national support agencies as well as support for survivors, relatives, carers and friends.
Copyright © 2006 NSPCC - All rights reserved. National Society for the Prevention of Cruelty to Children, Weston House, 42
Curtain Road, London EC2A 3NH. Incorporated by Royal Charter. Registered charity number 216401. NSPCC, charity registered in Scotland, charity number SC037717.