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One of our Helpline counsellors will answer the phone and listen
carefully to what's worrying you.
They will also write down some details. You don't have to give
your name and address but if you do, it means we can take action
to make you safe if you're being hurt or badly treated.
Sometimes a counsellor may talk to someone they think is in real
danger. When this happens we have to do everything we can to make
sure that they are safe. And if things are really serious, we may
ask the police to help.
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