Letter from Santa is taking a break this year

Contact the NSPCC Helpline

You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].

Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.

If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

Find out more

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Under 18?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

0800 1111

Contact Childline

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Letter from Santa is taking a little break this year – but the magic isn’t going anywhere!

We know how much families treasure their personalised Letter from Santa – it’s been a joyful tradition for many. If you have previously purchased a Letter from Santa from us, thank you so much – your generosity has helped us be there for children.

Although Letter from Santa won’t be landing on doormats this Christmas, we’re still bringing festive cheer in a brand-new way that we’re excited to share with you.

Introducing the Kindness Kit

A fun-filled pack bursting with seasonal sparkle, creativity, and joy – the Kindness Kit will help your children count down to the big day. Order yours today in plenty of time for Christmas.

Your child’s Kindness Kit will include:

a Christmas poem from Noelle the mouse
Christmas baubles to cut out, colour in and hang on the tree
six thoughtful and fun tasks for children to complete in the lead up to Christmas (or on Christmas Eve!)
a reward certificate confirming your child has completed their Kindness Kit tasks
a letter for the adult explaining how buying this kit supports the NSPCC.

Order your Kindness Kit today

Other ways to support us this year

If you would like to support us in another way this year, there are lots of ways you can do that.

By making a donation today, you can help Childline answer urgent calls from children this Christmas.

We’ve also got a wonderful selection of new festive products available in our online shop. From Magical Reindeer Food to Santa’s Magic Key, these fun family activities are perfect for Christmas Eve.

Your questions answered

We know that you might have questions about the changes this year. So we've put together some answers below.

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Have a different question? Get in touch with our team

Our Supporter Care team is on hand to answer any questions you may have. Whether it's changing your address, amending a donation or asking for information about the changes this Christmas, we're here to help.

Call us on 020 7825 2505 (Monday to Friday 9am to 5pm) or, for queries about what's happening this Christmas, complete our dedicated online form.

More ways to support us this Christmas

Buy from our online shop

From fun activities for kids to Christmas cards and gifts for grown-ups, there's something for everyone.

Shop now

Do your own fundraising

Get your free fundraising pack and plan a fundraising event to help us be here for children when they need someone to turn to.

Find out more

Give with your celebration

Whether it’s your wedding, anniversary celebration or birthday, give your guests something to remember and support us with our selection of gifts and favours.

Find out more