NSPCC Schools Service (formerly ChildLine Schools Service)

The ground-breaking NSPCC Schools Service (formerly ChildLine Schools Service) uses specially trained volunteers to talk to primary school children about abuse. We use an assembly or workshop to help under 11s understand abuse and recognise it if it occurs.

The sessions are tailored to the age range of those in the group, with topics covered in an easy to understand way, without being graphic.

Why this service is needed

Most children who contact ChildLine for information, help and support are over 11 years old.

Sadly, in many cases abuse has been going on for some time.

The NSPCC Schools Service wants to reach out to and empower these younger children.

Children who suffer abuse often don't recognise what is happening to them as wrong.

We need to help them understand and recognise what is and isn’t normal behaviour and offer help if they need it. Our Schools Service is supported through our growing population of nearly 1,000 committed volunteers and 55 area co-ordinators working locally in communities.

Where a child indicates they’ve experienced abuse, any action taken is within the school’s child protection procedures. 

If these procedures are not considered adequate, the case can be escalated to a school's manager. 

We've visited more than 15,000 schools reaching over 1 million children.

Explanation: Since the NSPCC Schools Service (formerly ChildLine Schools Service) began, we have visited 15,340 schools across the UK reaching 1,092,018 children.

Volunteer for NSPCC Schools Service

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer

Who delivers the NSPCC Schools Service

An assembly and workshop will be delivered by NSPCC Schools Service staff and/or trained volunteers. This service is free to schools – it's funded by us as we feel it's a vital service in helping to keep all children safe. (If you would like to support us and ensure that the NSPCC Schools Service is there for generations to come, please make a donation.)

All staff and volunteers will be over 16 and have passed an enhanced criminal record check – either an AccessNI check for Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland, or an Enhanced Disclosure and Barring Service (Enhanced DBS; formerly CRB) check for England and Wales. The school will be given their names in advance.

Want to help? Find out about our volunteer opportunities. Or, if you would like the NSPCC Schools Service to visit your primary school, complete our contact form.

Contact the Schools Service team

What to expect on the day

Before the visit

Ahead of the visit, the school will provide information for pupils to share with parents. Pupils are free to opt out.

To enable all children to participate – including those with Special Educational Needs (SEN) – we'll talk to the school in advance about pupils' individual needs and act on the advice provided by the school.

During the assembly and workshop

School staff will be with the children throughout, so the staff will be familiar with the key messages, can work with the children afterwards and continue to talk about these messages.

After the visit

Following the session, feedback from teachers, pupils and parents is encouraged.

The NSPCC Schools Service will not routinely keep records about individual children. However, we will keep information such as the names of the staff we spoke to and the number of pupils involved.

If a child protection concern arises about a child, we will keep records relating to the child protection concern on an NSPCC database. If this happens, the school will let the parent(s) know.


Help and information

Worried about a child?

Contact our trained helpline counsellors for 24/7 help, advice and support.

0808 800 5000

Report a concern

Keeping children safe

Find out how you can keep children safe from abuse and other dangers, both online and in the physical world.
Learn how to keep them safe


ChildLine is our free, confidential helpline for children and young people. Whenever children need us, ChildLine is there for them – by phone, email or live chat.

0800 1111

Contact ChildLine

Talking about difficult topics

There are lots of ways to make it a bit less painful for you both when it comes time to talk about a 'difficult' subject.
Get advice for parents

Donate now

Our services are helping turn lives around. Your gift can help rebuild lives, and prevent abuse from ruining any more.

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Report abuse

Our helpline is here 24/7. So if you’re worried about a child, you can always talk to us.
Report abuse to our helpline