Our helplines’ achievements

Year on year, we’re increasing the number of calls and online contacts we’re able to answer through the NSPCC Helpline and ChildLine – helping to protect more children. We’ve increased the number of call bases, recruited more volunteers, and used better technology to speak to more children who need help.

New services for ChildLine

With your support, we’ve helped more children than ever. In 2008/09 ChildLine’s volunteer counsellors answered almost 700,000 calls from children in need of support.

They called us about a whole range of worries, from bullying to exam worries to abuse. And there are now even more ways for them to get in touch:

• by phone
• by text
• through the ChildLine website.

More calls to the NSPCC helpline

In 2008/09, the NSPCC Helpline spoke to nearly 30,000 adults worried about a child. Over 11,000 of those calls resulted in a referral to the police or children’s services to take some form of protective action.

With our help, these local agencies were able to do more to look after vulnerable children. What’s more, around one in three of these cases were not previously known locally. So without the NSPCC Helpline, thousands would have been at even greater risk of abuse.