Services for Children and Families

The NSPCC is inspired by a belief that we can make a difference for all children. That's why we aim to end cruelty to children in the UK. Even if it takes many generations to realise it, we achieve much more for children by having this inspirational vision.

Services for Children and Families focus on being innovative and pioneering with clear methodologies so that the impact of all service activity can be demonstrated. Working closely with the Strategy and Development division, our services are designed, delivered and used to inform NSPCC knowledge and activity across our seven priority themes:

Those who experience neglect.
Physical abuse in high-risk families.
Those who experience sexual abuse.
Children under the age of one.
Disabled children.
Children from certain black and minority ethnic (BME) communities.
Looked after children.

This testing approach enables us to demonstrate to governments and external bodies the specific services which can make a significant and measurable contribution to ending cruelty to children.

What it's like to work here

Our new services are being developed and are driven by four principles:

focus on areas in which we can make the biggest difference
prioritise the children who are most at risk
learn what works best for them
create leverage for change

When we have an idea we think will reduce harm to children, we test it, measure it carefully and share our learning, with a view to persuading others to deliver services which are proven to improve outcomes for other children.

This means that our services will constantly evolve. To work with us you need to be flexible to tailor the work you do to the service we are providing at the time. This is your opportunity to contribute to a service not just in terms of the direct work but also in evaluation and influence.

You will have a manageable caseload, excellent training and development opportunities and the opportunity to be a part of an exciting new strategy for helping to end cruelty to children.

What we are looking for

Many of our roles working directly with children and families require you to have a recognised social work qualification and registration with the relevant social care council for the country in which the appointment is based.

You will need to be able to build and maintain good working relationships with colleagues and service users of all ages and backgrounds and maintain a child centred approach to all of your work.

While extremely rewarding, the work can be physically, emotionally and mentally demanding, so your personal resources should include resilience and patience. Quick thinking, a practical frame of mind, the ability to grasp and interpret complex procedures will also be of tremendous help, together with an empathetic approach to working with people who may be experiencing some form of disadvantage.

Our locations

The NSPCC is split into 11 regions/ nations:

North East and Cumbria
North West
Yorkshire and the Humber
East Midlands
West Midlands
South West
North London and East of England
South London and South East
Wales
Northern Ireland
Scotland

In each region there will be up to five service centres, a total of 40 service centres from which our direct services will be provided.

Typical jobs:
These are the key roles that we recruit within the division:

Service Manager - One per Service Centre
Responsible for all operations within their service centre(s).

Projects Team Manager (PTM) - Up to 3 per Service Centre
This role is designed to build up expertise in first line supervision, it combines expert practice development and supervisor responsibilities.

Children's Services Practitioner (CSP) - Up to 8 per Projects Team Manager
This role provides direct services to children, families, carers or adults, working in an inter-agency context.

Projects Co-ordinator - Up to 2 per region/ nation
This role is key to the data collation and analysis process across the region/nation and will manage the provision of effective administrative support to all project teams.