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What do you do?
I organise the three heads of service by managing their diaries, arranging meetings, booking travel, keeping on top of their expenses. I book team meetings, and attend them on a monthly basis to take minutes. I react and respond to emails, letters and telephone calls on their behalf, organise all the supervision meetings for the three teams and also the yearly development reviews. I liase with many personnel within the NSPCC as well as other agencies and organisations as part of my role, which I really enjoy.
Working here is a breath of fresh air. This is the first organisation where I have worked where staff are acknowledged, supported and championed. I feel just as valuable a member of staff as those on the front line, even though we are based in the background in an office environment. Our voices are heard and we are given the ability to discuss all aspects of our role and any problems should they arise.
Why did you join the NSPCC?
I come from a medical background working for the Public Health Laboratory Service, the NHS and a medical research department within a large University. I joined the NSPCC because it is a good place to work for a great cause, and we as members of staff get to hear about all the good we are doing in the world of protecting children and young people.
What benefits are there?
Where do I start. Having a voice as an employee and being listened to is a major benefit. Feeling valued, no matter how small a part you play in the organisation, and knowing that your efforts are helping to keep children and young people safe.
What do you find rewarding about your job?
I have always worked pretty much on my own in previous jobs and although I liked to think that I was a team player, until I started working for the NSPCC I never had proof of it. I now have the proof that I am a team player and work well within a team. We have a great administration team here at NTC who pull together through thick and thin which is a great feeling and a wonderful experience.
What values do you feel are important for working with the NSPCC?
To be open and honest with colleagues, and to be flexible and adaptable to the different styles and types of work that we undertake during the course of our roles. To be a good listener, and to be responsive to the many facets of our work. To be able to treat everybody as an individual and identify their needs and react accordingly.
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Curtain Road, London EC2A 3NH. Incorporated by Royal Charter. Registered charity number 216401. NSPCC, charity registered in Scotland, charity number SC037717.