Our promise to you

Your support helps us change children's lives for the better. In return, we know you expect us to spend your money wisely on behalf of children.

We'll tell you about the amazing ways you’re helping to change children’s lives for the better 
Your donations make the life-changing services we offer possible. From ones that keep children safe to those that help them recover from abuse so they can look to the future with hope, we’ll always tell you how the money you’ve given is being spent.

Follow the highest standards in fundraising
We’re committed to maintaining the highest possible standards in our fundraising. That's why we’re registered with the Fundraising Regulator and always adhere to the Code of Fundraising Practice (PDF). We’re constantly reviewing our fundraising practices to make sure they’re legal, open, honest and respectful.

Always keep your personal information safe
Safety is at the heart of everything we do, and that includes keeping your personal information safe. We’ll never sell your data, we’re always transparent, open and honest, and our privacy policy outlines exactly how we look after your information.

Share with you the latest  ways you can keep the children in your life safe
From asking you to talk PANTS through to our Speak Out Stay Safe service, we’ll keep you up to date with new initiatives that will help the children in your life stay safe.

We'll let you know about new ways that you can help support children
We’d like to keep in touch with you about our life-changing services and support for children and families, together with other ways that you can be involved in keeping children safe.

Always give you the power to decide how we contact you
You’re always in control of how we contact you. We’ll make it clear and easy for you to choose how you hear from us and you can change them at any point by contacting our Supporter Care team.

We're committed to acting ethically and with integrity both internally and in our business relationships, and we expect the same high standards from the organisations we work with.  Our ethical values and procurement principles are communicated to our suppliers, and new suppliers are asked to evidence that they share our values.  We'll never knowingly support or do business with organisations in any way connected with slavery, human trafficking or child labour.

The procurement process aims to ensure NSPCC achieves value for money and that preferred suppliers meet or exceed our requirements in respect of ethical procurement.  Suppliers are asked to demonstrate that they embrace diversity, understand the risks within their own supply chain and remunerate their staff fairly.

The NSPCC’s supply chain is predominantly UK based and is compliant with UK legislation.  We take a risk based approach to purchasing, applying increased levels of scrutiny to high risk supply categories such as goods sourced from overseas.  We focus our scrutiny on the policies, procedures and controls demonstrated by our direct suppliers, recognising that it is not always possible for us to have a close relationship with all parties in a supply chain.

How to contact us

If you have any concerns, we'll always be here to listen and take them seriously. You can contact our supporter care team online or over the phone on 0207 825 2505 to tell us if you're worried about any calls you've had from us or those working on our behalf.