I've been working at O2 for 6 years now. In August 2015 I joined the O2 and NSPCC partnership as a Helpline advisor.
I currently work 5 days a week on the helpline and can honestly say I feel I'm making a real difference when I come to work each day.
With each call that my colleagues and I take, we are playing our part in making the internet a safer place for children to learn, explore, and have fun.
One call that I remember was an Aunt who rang due to her 11 year-old nephew having inappropriate conversations with someone online. She was worried and suspicious, as she didn't know who he had been speaking to.
He'd also been spending lots of time on the tablet – even taking it to the toilet with him, not playing out as much and wanting to be online a lot more than usual.
I was able to help provide information to put in place some privacy settings and advise on how to block inappropriate websites. I also got the caller some help from the NSPCC - they gave her some advice on how to approach the conversation with her nephew and how to explain the importance of safe boundaries when using the internet.
I followed up with a call back to check if the settings and advice had helped. The Aunt was extremely pleased - explaining that her nephew was back to his usual self and now being very open and honest about what he was doing online.