Applying and training
How to become a ChildLine Schools Service volunteer
Before you apply to volunteer for the ChildLine Schools Service, please read about the recruitment and training process below.
Applying for a volunteer role
Step 1: Complete the online application
The online application should take no more than two hours to complete, however you can save your details and come back to it if you need to. Simply select your region from the menu or search for your area and complete all sections of the application form before submitting.
If we are not currently recruiting volunteers in your area, you can:
- apply to neighbouring area/region, or
- submit your contact details including email address and we will contact you when recruitment starts
Visit our frequently asked questions if you have any questions about volunteering for the NSPCC. If you have a specific question about your application that is in our FAQS, please email your query to childlineapplicationenquiries@NSPCC.org.uk.
Step 2: Interview with ChildLine staff and volunteers
If your application is accepted, we'll invite you for an interview . It's really a chance for us to get to know you and for you to find out if the role is for you.
Prior to the interview, you will receive a ChildLine Volunteer Information Pack, which tells you everything you need to know and bring with you for interview.
After the interview, we will carry out background checks necessary for working with children in schools.
You will start a full training programme once you successfully complete the application process.
We pride ourselves on making sure every person volunteering for us is equipped with the knowledge and support to make a difference to childrens' lives.
Throughout the training you will learn about bullying, children's rights and the different types of abuse. The core part of training is a two-day workshop where you will:
- become trained in Childline School Service safeguarding procedures
- find out how to deliver the service in schools
- learn how to respond to questions the children may have
- meet other volunteers
Observe and learn
You'll then have a chance to see the Schools Service in action, by observing experienced staff and School Service volunteers deliver the scripted assembly and interactive workshop.
Gradually you'll start presenting parts of the programme until you feel confident enough to take the lead.
Throughout the whole process, we give you feedback, coaching and advice on specific areas for development in your role.
Support and development
Once you've successfully completed your training, you will partner with other volunteers to deliver the assemblies and workshops in schools as a team.
Your area coordinator will provide regular follow-ups and support with any issues you may face.
Apply to volunteer
Find and apply for a ChildLine Schools Service volunteer role near you.
Are you a child?
Do you need to talk? Call ChildLine on 0800 1111 or visit us online.
Worried about a child?
Don’t wait until you’re certain. Contact our trained helpline counsellors for 24/7 help, advice and support.