Neglect: learning from case reviews Summary of risk factors and learning for improved practice around neglect

Boy outsideNeglect is a serious form of harm. Both families and professionals can become overwhelmed and demoralised by issues of neglect. Children may experience repeated attempts by professionals to try and improve the situation.

Neglect is a factor in 60% of serious case reviews.

Published case reviews highlight that professionals face a big challenge in identifying and taking timely action on neglect.

The learning from these reviews highlights that professionals from all agencies must be able to:

  • recognise physical and emotional neglect
  • understand the impact of cumulative and long term effects of neglect
  • take timely action to safeguard children.

Published: September 2015


This briefing summarises the learning from case review reports. It is an analysis by the NSPCC Information Service, highlighting risk factors and key learning for improved practice.

Reasons case reviews were commissioned

This briefing is based on case reviews published since 2014, where neglect was a key factor. It pulls together and highlights the learning contained in the published reports.

In these case reviews, children died or suffered serious harm in the following ways:

  • chronic neglect over a long period sometimes co-existing with physical, emotional and sexual abuse
  • death or serious harm from physical or sexual abuse where neglect was a feature or preceded the abuse
  • Sudden Unexpected Death in Infancy (SUDI) related to neglect risk factors such as malnutrition, poor social circumstances or parental substance misuse
  • accidents, sometimes with an element of forewarning when long-term neglect in a family resulted in an unsafe environment
  • attempted suicide of a young person as a result of the effect of long term neglect on mental health.


Risk factors for neglect in case reviews

Risk factors highlighted in these case reviews impact on the parents’ ability to provide safe and appropriate care and to meet their children’s needs.

  • Living with domestic abuse, drug and alcohol misuse, and parents with mental health problems.
  • Young parents.
  • Postnatal depression. Maternal depression was also linked to social isolation.
  • Patterns of improvement in parental care, followed by deterioration.
  • Financial problems including housing problems, homelessness, poverty and unemployment.
  • Lack of resources. High caseloads and understaffing may result in absence of supervision and support for social workers. High staff turnover makes it difficult to establish meaningful relationships with families. 

Learning for improved practice

  • Newborn babies, premature babies and babies with ongoing health needs are particularly vulnerable. Neonatal professionals have a key role in identifying neglect.
  • Teenagers’ needs can be missed especially where there are younger siblings. Professionals should understand the impact of long term neglect on a teenager’s emotional wellbeing and consider the risk of self-harm or suicide.
  • Tooth decay may indicate neglect. Dental services should consider initiating further enquiries or making a safeguarding referral.

Professionals in all agencies should understand the significance of missed medical appointments for children. In one case the only indication of a sudden change in parenting capability was an emerging pattern of non-attendance at appointments.

A system should be in place that allows:

  • missed appointments to be monitored
  • professionals to know what action to take when there are concerns.

Frequent accidents may be an indicator of poor quality parenting through lack of supervision or living in an unsafe home.

  • Repeated visits to A&E should raise concern.
  • Lack of supervision may include inappropriate supervision such as unacceptably young babysitters or unsuitable adults.
  • Be clear with parents about what needs to change and by when. Parents should be respectfully challenged when they fail to follow formal agreements.
  • When there’s no long term positive change, the lead professional should co-ordinate support and services. Doing this will help agencies work effectively together.
  • Warm relationships between parents and children shouldn’t override concerns about neglect.
  • Maintain focus on the best interests of the child rather than the immediate needs of a parent who may be dominant or very needy.
  • Improvements to poor home conditions should be regularly reviewed, especially if the family is unlikely to sustain them.
  • Be aware of the possibility of disguised compliance.
  • Always take the full history of the family into account and patterns of previous episodes of neglect. Include background information of the parents’ own childhood to better assess parenting capability.
  • Record all circumstances which may affect the level of care the child receives, for example substance misuse, and establish any patterns of care, such as the child being left with neighbours.
  • As well as ensuring a healthy physical environment, make sure the child is helped to build healthy relationships.
  • Alongside proactive case management and decision-making, identify and record all incidents of neglect to build a picture of what is going on in the child’s life.
  • Emotional neglect is particularly difficult to evidence. Individual observations of emotional neglect should be systematically collated.
  • GPs and other GP practice staff should be more actively curious when engaging with a family where there are concerns about neglect.
  • Where there’s risk of neglect, families should be supported within a model of early intervention. 
  • Compile a multi-agency chronology of key events.
  • Invite health professionals such as the health visitor or school nurse to meetings.
  • Thresholds for intervention should be clearly understood across agencies so that professionals can challenge each other with confidence.
  • Ensure terminology is free from jargon and clearly understood by the family and all professionals involved.
  • Roles and responsibilities must be clearly understood.
  • When undertaking multi-agency assessments all agencies must be aware of which agency is leading and what action is being taken.
  • Where families refuse to engage with early assessments, this shouldn’t prevent professionals from sharing information or making referrals about child protection concerns.
  • Where neglect coexists with physical or sexual abuse, a criminal prosecution for abuse shouldn’t be viewed as the only means of child protection. Where criminal cases don’t result in a prosecution, child protection proceedings may still be necessary to keep the children safe from harm.
  • Use a risk assessment toolkit and approach such as the Graded Care Profile (GCP), which seeks to prevent case drift by focusing on specific areas of need.
  • Ensure the assessment is timely.

Feelings of hopelessness in families experiencing neglect for a long time may also be felt by professionals. Where there is no change for the better, professionals may sometimes struggle to know how to proceed. The reviews show that sometimes cases were transferred to a colleague, or even closed.

  • A review should always take place before a case is closed or transferred.
  • Interventions must be linked to specific improved outcomes. Professionals should undertake regular reviews to check improvements are being made. Where improvements are not being sustained, professionals must decide whether legal proceedings are necessary to protect the child.

Hope for change for families must be balanced with the absolute need to avoid case drift.

Effective and reflective supervision should enable practitioners to assess children’s development and behaviours in families with high levels of need.

  • If a case becomes ‘stuck’ there should be a process where practitioners can escalate the situation to senior managers. This may help to provide a fresh, objective approach to address the problems.
  • There should be an opportunity to stop and review the whole case. Supervision should assist practitioners with the discipline of reflective thinking.
  • The main focus should always be whether the child’s needs are being met and how that can be achieved to prevent significant harm.

Assessment tools

The Graded Care Profile (GCP) provides a structure for assessing the type and level of neglect so it can be addressed in a timely and appropriate way.

The North Carolina Family Assessment Scale (NCFAS) is a tool to determine how a family is functioning and inform professional decision-making on neglect.

Safe Care  is a well-tested home-based intervention that helps parents improve their awareness of the physical and emotional needs of children age 0-5 years.

Further reading

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