Net Aware privacy policy We are committed to protecting your personal information

We are committed to protecting your personal information. This page, together with our terms of use for Net Aware and our Net Aware cookies policy, set out the basis on which we will process any personal information we collect from you or that you provide to us on the Net Aware website.

Any questions regarding this privacy policy should sent by email to or by writing to:
Data Protection Officer
Weston House
42 Curtain Rd

Who are the NSPCC

We are the National Society for the Prevention of Cruelty to Children (NSPCC). We are the UK's leading charity specialising in child protection and the prevention of cruelty to children. We have been protecting children from abuse for over 120 years.

We are the only children's charity in the UK with statutory powers enabling it to act to safeguard children at risk.

Our registered charity numbers are 216401 in England and Wales and SC037717 in Scotland. The NSPCC Trading Company Ltd. (registered Company in England & Wales no. 890446) is a wholly owned subsidiary or ours which trades on our behalf. Within the context of this Privacy Policy "NSPCC" and "We" mean both the National Society for the Prevention of Cruelty to Children and the NSPCC Trading Company Ltd.

The types of information we collect

We may collect and process personal information about you. This may include your name and email address. If you contact us, we may keep a record of that correspondence. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We may ask you for information when you report a problem with Net Aware.

We may also collect details of your visits to Net Aware, including but not limited to traffic data, location data, weblogs, and other communication data and the resources that you access.

By submitting this personal information you enable us to respond when you contact us.

To help us create a more effective site that reflects users' needs, we may also use cookie files to collect and record information about how Net Aware is used and collect your IP address (a number that identifies a specific computer or other internet device) for system administration and to report aggregated information. Cookie files and IP addresses will not identify you as an individual. For more information on cookie files and IP addresses read our Net Aware cookies policy.  By continuing to use Net Aware, you agree to our use of cookies.

How we may use your personal information

We are required by the Data Protection Act 1998 to ensure that any personal information you supply to us is only used for the purpose for which you provided it.

When we request your personal information on Net Aware, if we tell you we will use it for a specific purpose then we will only use it for that purpose.

If we don't tell you we will use it for a specific purpose then we may use it in the following ways:

  1. To provide you with information, services or products you have requested or which we feel may interest you where you have consented to being contacted. This includes providing you with updates about the Net Aware site such as additional or revised content.
  2. To allow you to participate in interactive features on our site, when you choose to do so, for example, we may help you complete forms by inserting your contact details for you to edit.
  3. To analyse and improve the services offered on our sites by providing you with the most user-friendly navigation experience we can for your computer or other internet device.
  4. With IP addresses, to identify your approximate location, block disruptive use or to establish the number of visits to the site from different countries.

How we handle your information and other organisations

The NSPCC will not rent or sell your personal information to other organisations.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use for Net Aware or other agreements; or to protect the rights, property or safety of the NSPCC or others.

Following links to third-party websites

The Net Aware website may include links to other sites, not owned or managed by the NSPCC. Whilst we try our best to only link to reputable websites we cannot be held responsible for the privacy of data collected by sites not managed by the NSPCC, nor can we accept responsibility or liability for those policies. For this reason you should consult the privacy policy on any external website you link to before you submit any data to those websites.

Posting or sending inappropriate content

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Posting or sending content that you do not own

We have the right to disclose your identity to any third party claiming to own any content that you posted.

Where we store your information

The NSPCC may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.

However, NSPCC shall ensure that your personal information will be held by those Internet Service Providers in compliance with European data protection regulations. By submitting your personal information, you agree to this transfer, storing or processing at a location outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How to access your personal information

You have a right to know whether or not the NSPCC holds any information about you (personal data) and a right to be provided with your information within 40 days in accordance with the Data Protection Act.

You can request your personal information by email to or by writing to:
Data Protection Officer
Weston House
42 Curtain Rd

We do not make a charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Updates or changes to the privacy policy

We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you. Where appropriate, any changes will be notified to you by email.