To help practitioners fully participate, evaluation work must be factored into service resource planning with enough time allocated for practitioners to complete tasks, such as discussing the evaluation process with service users.
Where possible, provide evaluation training at the same time as service delivery training: start the evaluation with the start of the service. This brings the two elements together, emphasising that evaluation is embedded within the service.
All service delivery practitioners should be trained in the evaluation. This should be reinforced throughout the programme to ensure the evaluation does not drift with staff turn-over.
And to help service users understand that evaluation is part of the service, practitioners should introduce it during initial service discussions. If possible, merge evaluation consent into service consent forms, making it clear (where applicable) that access to the service is not dependent upon evaluation participation. As well as reducing paperwork, this reminds practitioners about the need for evaluation consent. It also stops the evaluation being sprung upon service users at a later date. This may improve consent rates.