Children and young people's feedback is crucial to evaluating NSPCC services. Paul Whalley offers his interview tips
We ask them how they feel the service has gone, what they found helpful and what barriers, if any, there were. The NSPCC provides many services for children and young people and we want to hear from them directly about their experiences.
This is best done face-to-face. It's more reassuring for a child or young person to meet the interviewer and you can take their body language into account.
But how do you do an interview with a child or a young person and get the information you want?
No interview is perfect, but being well prepared is a good start. These tips should help you to include the views of children and young people in your evaluation.