Nikki Vasco explains why qualitative and quantitative data about Childline’s counselling sessions is important and what we can learn from it
Our Childline service is there for children and young people online or on the phone, 24 hours a day, 7 days a week. It provides a safe space where they can get information and advice on different topics, share experiences with people their own age or have a free, confidential and non-judgmental chat with a counsellor.
We record information about what children and young people are telling Childline; the ages and genders of those who contact the service and how they get in touch and when.
Our Knowledge and Information Service analyses this data so that we can understand and respond to the challenges facing children and young people. We publish several reports throughout the year to share this learning with practitioners.
I’m going to explain why our Childline data is so important and how it can be used to shape services for children and young people.