NSPCC helpline Helping adults protect children 24 hours a day

NSPCC helpline counsellor.The NSPCC helpline provides help and support to thousands of parents, professionals and families. 

Year on year, the number of calls and online contacts is increasing and helping to protect more children.

The NSPCC helpline is a place adults can contact by phone or online to get advice or share their concerns about a child, anonymously if they wish. It's staffed by professional practitioners with backgrounds in jobs like teaching, healthcare and social work, who know how to spot the signs of abuse and what to do to help.

Parents and carers often have lots of questions, such as what is the right age to leave a child home alone, what to do about bullying or how to keep their children safe online.

Whatever the issue, we're here 24/7 to keep children safe. Professionals such as teachers and doctors also contact us for information and guidance. Our helpline staff will provide expert advice and support.

Every call is important to us

We understand how upsetting it can be to think a child’s in danger. And we know it can be difficult to know what to do. Having those conversations means that we can protect children in abusive situations by reporting concerns to children's services and/or the police.

In additional to our general helpline, we have dedicated helplines which work in partnership with other agencies and offer advice on issues such as FGMonline safety, gangs and modern slavery.

Every call, email, text and form is important to us - even it's a simple question or someone wanting reassurance.

Watch: What happens when you call us

How the NSPCC can help you

Dedicated helplines

The NSPCC runs dedicated helplines, in addition to our general helpline for anyone worried about a child.
Find out more about our dedicated helplines

Our ChildLine service

Our trained ChildLine counsellors talk to children on the phone and online, helping them with any problem they are facing.

ChildLine counsellors offer help, advice and support 365 days a year.

Find out how ChildLine helps children

Information Service

Our free service for people who work with children can help you find the latest policy, practice, research and news on child protection and related subjects.

For more information, call us or email help@nspcc.org.uk.

0808 800 5000

Submit an enquiry

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