Helpline highlight 2012/13: more people speaking out to protect children Contacts to the NSPCC during a year of high profile child abuse cases
This report presents concerns that people contacted the NSPCC with, during a year of high profile child abuse cases.
- In 2012/13, almost 51,000 people contacted the NSPCC, a 15% increase on the previous year
- A number of high profile child abuse cases, in particular the Savile case, prompted more people to contact the NSPCC with their concerns
- Despite a large increase in the percentage of calls about sexual abuse, the most common concern remains child neglect
- 52% of contacts to the NSPCC’s helpline resulted in a referral to children’s services and/or the police
- 48% of people waited more than a month before contacting the NSPCC, compared with 54% the previous year
|Forward: a sense of responsibility||3|
|Introduction to the helpline||4|
|Bringing hidden abuse to light||5|
|Types of calls||6|
|People who contact the helpline||8|
|What do people contact us about?||11|
|Where did people contact us from?||18|
|Working in partnership to prevent child abuse||20|
Other research and resources
Helpline highlight: a year in review
Helpline highlight: how the NSPCC protects babies
Helpline highlight: more people contacting the NSPCC with concerns about neglected children
Our Current Awareness Service for Practice, Policy And Research delivers free weekly email alerts to keep you up-to-date with all the latest safeguarding and child protection news.
Follow us on Twitter and keep up-to-date with all the latest news in child protection.
We hold the UK's largest collection of child protection resources and the only UK database specialising in published material on child protection, child abuse and child neglect.
New in the Library
A free weekly email listing all of the new child protection publications added to our library collection.
Helping you keep children safe
Read our guide for professionals on what we do and the ways we can work with you to protect children and prevent abuse and neglect.
Impact and evidence hub
Find out how we evaluate and research the impact we’re making in protecting children, get tips and tools for researchers and access resources.
Get expert training and consultancy
Sharing knowledge to keep children safe
Read our guide to the NSPCC Knowledge and Information Service to find out how we can help you with child protection queries, support your research, and help you learn and develop.