Helpline highlight 2012/13: more people speaking out to protect children Contacts to the NSPCC during a year of high profile child abuse cases

Woman on phoneThis report presents concerns that people contacted the NSPCC with, during a year of high profile child abuse cases.

Author: NSPCC

  • In 2012/13, almost 51,000 people contacted the NSPCC, a 15% increase on the previous year
  • A number of high profile child abuse cases, in particular the Savile case, prompted more people to contact the NSPCC with their concerns
  • Despite a large increase in the percentage of calls about sexual abuse, the most common concern remains child neglect
  • 52% of contacts to the NSPCC’s helpline resulted in a referral to children’s services and/or the police
  • 48% of people waited more than a month before contacting the NSPCC, compared with 54% the previous year
Forward: a sense of responsibility 3
Introduction to the helpline 4
Bringing hidden abuse to light 5
Types of calls 6
People who contact the helpline 8
What do people contact us about? 11
Where did people contact us from? 18
Working in partnership to prevent child abuse 20
Conclusion 22

Helpline highlight series

Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.

View Helpline highlight series

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Other research and resources

Helpline highlight: a year in review

Contacts made to the NSPCC in 2011 and what it tells us about child abuse and neglect in the UK. Part of the NSPCC's Helpline highlight series.
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Helpline highlight: how the NSPCC protects babies

Looks into some of the key concerns people who call the NSPCC have about babies. Part of the NSPCC's Helpline highlight series.
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Helpline highlight: more people contacting the NSPCC with concerns about neglected children

Reports a rise in people contacting the NSPCC who were concerned about children being neglected. Part of the NSPCC's Helpline highlight series.
Find out more


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