Helpline highlight 2012/13: more people speaking out to protect children Contacts to the NSPCC during a year of high profile child abuse cases
This report presents concerns that people contacted the NSPCC with, during a year of high profile child abuse cases.
Author: NSPCC
Published: 2013
- In 2012/13, almost 51,000 people contacted the NSPCC, a 15% increase on the previous year
- A number of high profile child abuse cases, in particular the Savile case, prompted more people to contact the NSPCC with their concerns
- Despite a large increase in the percentage of calls about sexual abuse, the most common concern remains child neglect
- 52% of contacts to the NSPCC’s helpline resulted in a referral to children’s services and/or the police
- 48% of people waited more than a month before contacting the NSPCC, compared with 54% the previous year
| Forward: a sense of responsibility | 3 |
| Introduction to the helpline | 4 |
| Bringing hidden abuse to light | 5 |
| Types of calls | 6 |
| People who contact the helpline | 8 |
| What do people contact us about? | 11 |
| Where did people contact us from? | 18 |
| Working in partnership to prevent child abuse | 20 |
| Conclusion | 22 |
Helpline highlight series
Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.
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