Helpline highlight: Northern Ireland A year in review April 2011 - March 2012

Man on phoneThis report looks at contacts made to the NSPCC's helpline service from Northern Ireland. It considers the length of time people wait before making contact, the number of contacts resulting in referrals to children's services or the police and the number of contacts receiving advice.

Part of the Helpline highlight series.

Author: NSPCC
Published: 2013

  • Between 1 April 2011 and 31 March 2012, the NSPCC helpline responded to 691 contacts from people in Northern Ireland, an increase of 58% on the previous year.
  • 353 of these contacts (involving 717 children) resulted in referrals to children's services or the police.
  • For the remaining 338 contacts, helpline counsellors provided information or advice, helping an estimated 676 children.
  • Neglect was the leading cause for referrals (39%, 138 cases).
  • 29% of referrals (102) were about physical abuse.
  • 14% of referrals (50) were about sexual abuse.
  • 289 children (45%) involved in referrals were under six years old.
  • In cases where the concerns were so significant we had to make referrals, 41 people (32%) had waited more than six months before getting in touch.
  • The majority of contacts leading to referrals came from members of the public, not from family members or professionals.
Introduction 4
Calls and contacts - how people get in touch 6
Levels of risk and abuse in Northern Ireland 7
The NSPCC helpline in Northern Ireland 9
Rebecca and Aaron’s story 19
The value of the helpline in supporting the public to protect children 20
Listening to adults who speak on behalf of children 21
Northern Ireland safeguarding context 22
Conclusions 23
How to contact the NSPCC 24
Northern Ireland child protection useful numbers 25
References 28
Methodology information 29

Helpline highlight series

Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.

View Helpline highlight series

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