Helpline highlight: protecting children in Northern Ireland: 2012-13 Contacts to the NSPCC helpline

Woman on phoneThis report looks at the contacts made to the NSPCC's helpline service from Northern Ireland in 2012/13.

It considers the reasons people get in touch with the helpline, the length of time they wait before making contact, the number of contacts resulting in advice being given and the number of contacts resulting in referrals to children's services or the police.

Part of the Helpline highlight series.

Author: Margaret Gallagher
Published: 2014

  • Between 1 April 2012 and 31 March 2013, the NSPCC's helpline responded to 750 contacts from people in Northern Ireland, an increase of 8.5% on the previous year.
  • 424 of these contacts (involving 713 children) resulted in referrals to children's services or the police.
  • For the remaining 326 contacts, helpline counsellors provided information or advice, helping an estimated 652 children.
  • Neglect was the leading cause for referrals (44%, 167 cases).
  • 23% of referrals (86) were about physical abuse.
  • 13% of referrals (51) were about sexual abuse.
  • 11% of referrals (42) were about emotional abuse.
  • 289 children (45%) involved in referrals were under six years old.
  • In cases where the concerns were so significant we had to make referrals, 52 people (27%) had waited more than six months before getting in touch.
  • The majority of contacts leading to referrals came from members of the public, not from family members or professionals.
Executive summary 3
Introduction to the helpline 4
How the helpline protects children 6
What do people contact us about 8
Who contacts the NSPCC 10
How long do people wait to get in touch 14
Where did people contact us from 16
Northern Ireland helpline developments 17
Conclusion 18

Helpline highlight series

Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.

View Helpline highlight series

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