Childline annual review 2015-16: It turned out someone did care What children are contacting Childline about
Childline provided over 300,000 counselling sessions to children and young people in 2015/16. Children contact us at all times of day and night by phone, email and 1-2-1 online chat.
Our annual review looks at what children talk about in counselling sessions. It looks at who we are counselling and how they are choosing to get in touch. It focuses on some of the biggest and emerging issues of the last year: mental health and wellbeing, sexuality and gender identity and problems at school.
How many children and young people contact us
- During 2015/16, Childine delivered 291,753 counselling sessions to children about their own concerns and gave a further 9,660 counselling sessions to children who had serious concerns about another child. This brings our total counselling sessions to 301,413, a 5% increase compared with 2014/15.
- The Childline website received over 3.5 million visits in 2015/16 and almost 140,000 new users registered for a Childline account.
Issues children contacted us about
- The top 3 concerns counselled were low self-esteem/unhappiness, family relationships and bullying/online bullying.
- 1 in 3 Childline counselling sessions related to mental health and wellbeing issues.
- There were 26,764 counselling sessions about abuse. These included sexual/online sexual abuse, physical abuse, emotional abuse, domestic/partner abuse and neglect.
- Counselling about suicidal thoughts and feelings reached the highest ever levels with 19,481 sessions.
- There were 11,253 counselling sessions relating to online issues including sexual abuse, bullying and safety.
Changes since last year
- There was a 19% increase in counselling sessions about low self-esteem/unhappiness, replacing family relationships as the top concern.
- There was a 47% increase in counselling sessions about sexuality and gender identity; and, a 115% increase in transgenderism or gender dysphoria.
- There was an 87% increase in counselling with young people who were experiencing difficulties in accessing local support services, such as counselling, and a 34% increase in sessions expressing dissatisfaction with these services.
- There was an 11% increase in counselling sessions about exam worries and a 12% increase in counselling about problems at school.
|Key statistics 2015/16||8|
|Reasons why children and young people contact Childline||9|
|Referring children to external agencies||10|
|Mental health and wellbeing||11|
|Sexuality and gender identity||17|
|Problems at school||26|
|How Childline helped me||32|
|1. How and when children and young people contact Childline||36|
|2. Who contacts Childline||37|
|3. Overviews by nation||41|
"I talked to a counsellor a while ago about some things I was finding difficult. The counsellor I talked to convinced me to tell someone and I guess I just wanted to say thank you. Turned out someone did care".
Please cite as: NSPCC (2016) Childline annual review 2015/16: It turned out someone did care. London: NSPCC
Childline: 30 years of listening to children
"Always there when I need you": Childline annual review 2014-15
On the edge: ChildLine spotlight report on suicide
See all Childline reports
Find previous Childline annual reports and one-off in-depth reviews in our library catalogue.
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