Helpline highlight: more people contacting the NSPCC with concerns about neglected children Contacts to the NSPCC helpline

Man on phoneThis report highlights a rise in the number of people contacting the NSPCC who are concerned about children being neglected from April 2011 to March 2012. It looks at possible reasons for this rise and how the NSPCC can help with early intervention.

Part of the Helpline highlight series.

Author: Dustin Hutchinson
Published: 2012

  • Between April 2011 and March 2012, over 12,100 people contacted the NSPCC with concerns about a child or children being neglected.
  • Just over 8,600 (71%) of all calls about child neglect were referred to the police or children’s services.
  • 59% of people contacting the NSPCC about neglect in 2011/12, whose call resulted in a referral, said they had been worried for at least a month. In comparison, only 50% of callers with concerns other than neglect that resulted in a referral waited at least a month before reporting abuse.
  • Between 2009/10 and 2011/12 the number of people contacting the NSPCC with concerns about children being neglected has more than doubled.
Neglect: a serious child protection issue 4
Why people contact us about neglect 7
Why people wait longer to keep in touch 9
Neglect affects the whole community 10
Case study: Megan's story 13
How neglect affects a child 14
How the NSPCC can help with early intervention 15
Conclusion 17

Helpline highlight series

Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.

View Helpline highlight series

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Neglect or emotional abuse in teenagers: Core info leaflet

Leaflet on what is currently known about teenagers’ experiences of neglect and emotional harm. Part of the Core info leaflet series.
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Neglect and serious case reviews

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No one noticed, no one heard

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Helpline highlight 2012/13: more people speaking out to protect children

Finds an increase in people contacting the NSPCC to help protect children. Part of the NSPCC's Helpline highlight series.
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Emotional neglect and emotional abuse in pre-school children: Core info leaflet

Leaflet summarising what we currently know about children under 6 who have been emotionally neglected or abused. Part of the Core info leaflet series.
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Helpline highlight: how the NSPCC protects babies

Looks into some of the key concerns people who call the NSPCC have about babies. Part of the NSPCC's Helpline highlight series.
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