Helpline highlight: a year in review Contacts to the NSPCC helpline during 2011

Man on phoneThis report looks at contacts made to the NSPCC in 2011 and what this can tell us about the levels of abuse and neglect in the UK.

Part of the Helpline highlight series.

Author: Dustin Hutchinson
Published: 2012

  • In 2011 almost 45,000 people across the UK contacted the NSPCC worried about a child – a 29% increase on the previous year.
  • Over the past five years contacts about abuse (neglect, physical abuse, emotional abuse and sexual abuse) have doubled.
  • People still delay contacting the NSPCC with their concerns. In 2011, 56% of people whose call resulted in a referral said they had been concerned about the child for at least a month. Waiting to call could leave a child in danger.
  • With a reduction in spending on children’s social care by local authorities and a reduction in preventive services, the NSPCC can help people who are seeking advice before a problem becomes too severe. The NSPCC also works to reduce pressure on children’s services.
Introduction 3
Increase in contacts to the NSPCC 4
Levels of abuse 6
Waiting before contacting the NSPCC 8
Reductions in public expenditure 10
Jessie's story 12
The NSPCC taking responsibility 14
Value of the NSPCC 16
Conclusions 17
Bibliography 18
Methodology 19

Helpline highlight series

Helpline highlights is a series of reports looking at why people contact the NSPCC helpline and how we help.

View Helpline highlight series

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