Helpline highlight: a year in review Contacts to the NSPCC helpline during 2011
This report looks at contacts made to the NSPCC in 2011 and what this can tell us about the levels of abuse and neglect in the UK.
Part of the Helpline highlight series.
Author: Dustin Hutchinson
- In 2011 almost 45,000 people across the UK contacted the NSPCC worried about a child – a 29% increase on the previous year.
- Over the past five years contacts about abuse (neglect, physical abuse, emotional abuse and sexual abuse) have doubled.
- People still delay contacting the NSPCC with their concerns. In 2011, 56% of people whose call resulted in a referral said they had been concerned about the child for at least a month. Waiting to call could leave a child in danger.
- With a reduction in spending on children’s social care by local authorities and a reduction in preventive services, the NSPCC can help people who are seeking advice before a problem becomes too severe. The NSPCC also works to reduce pressure on children’s services.
|Increase in contacts to the NSPCC||4|
|Levels of abuse||6|
|Waiting before contacting the NSPCC||8|
|Reductions in public expenditure||10|
|The NSPCC taking responsibility||14|
|Value of the NSPCC||16|
Other research and resources
Helpline highlight 2012/13: more people speaking out to protect children
How safe are our children? 2016
How safe are our children? 2016 is the NSPCC's third annual report that compiles and analyses the most robust and up-to-date child protection data that exists across the four nations in the UK for 2016.
Child abuse and neglect in the UK today
Helpline highlight: how the NSPCC protects babies
Helpline highlight: more people contacting the NSPCC with concerns about neglected children
Helpline highlight: the under-reporting of sexual abuse
Our Current Awareness Service for Practice, Policy And Research delivers free weekly email alerts to keep you up-to-date with all the latest safeguarding and child protection news.
CASPAR is currently being upgraded but you can still sign up by contacting our Information Service.
Your donation can take a child anywhere
Research like this helps keep children safe from abuse and free to dream – but we can’t do it without our generous supporters.
Follow us on Twitter and keep up-to-date with all the latest news in child protection.
We hold the UK's largest collection of child protection resources and the only UK database specialising in published material on child protection, child abuse and child neglect.
New in the Library
A free weekly email listing all of the new child protection publications added to our library collection.
New in the Library is currently being upgraded but you can still sign up by contacting our Information Service.
Helping you keep children safe
Read our guide for professionals on what we do and the ways we can work with you to protect children and prevent abuse and neglect.
Impact and evidence hub
Find out how we evaluate and research the impact we’re making in protecting children, get tips and tools for researchers and access resources.
Get expert training and consultancy
Sharing knowledge to keep children safe
Read our guide to NSPCC Knowledge and Information Services to find out how we can help you with child protection queries, support your research, and help you learn and develop.