Face to Face Improving the wellbeing of children in care

Children and young people in care told us that they wanted a confidential service that they could access quickly, that was face-to-face and on their terms. So, we developed Face to Face.

Children and Young People Now Awards 2013 FinalistChildren and young people who received Face to Face support experienced improved well-being.

Face to Face helps children in care work on any problem they’re facing at home, at school, with friends, or with personal issues. It enables them to set their own goal for the future, and they decide on the timing and location of the sessions.

It aims to help young people improve their confidence, skills and strengths so they’re better prepared to cope with problems now and in the future.

A teenage girl sits on an armchair and listens to an older woman talking

How it works

We work with young people for up to 8 sessions. We help them:

  • talk about what they want to change in their life
  • work out what needs to happen to make things better.

The young person has control over the support they want - including where and when the sessions are held.

They can talk about a wide variety of problems, such as:

  • family issues
  • coping with feelings like anger, sadness, rejection or low self-confidence
  • peer pressure, bullying or problems with friends.

Children's stories

"I see the change in myself – and so do my friends and my foster mum."

Read Lucy's story

Evaluating the impact

Find out how we're evaluating Face to Face.

Learn more

Where Face to Face is available


0121 200 4600


020 8253 1850

East London

020 3763 2380


01634 564688


01472 803 500




01782 958100


0115 960 5481


01733 207620


01745 772100


0114 228 9200


01792 341 700


01925 873 000

Your donation can take a child anywhere

Our services help children and families who need support. With your help, we can make sure even more children are free from abuse and free to dream. 

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Children in care

Find out about our work with looked after children, the challenges in care and what the law says.
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Child abuse and neglect

Find out what child abuse is, how to spot the signs, who is affected and what you should do if you're worried about a child
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