NSPCC Schools Service (formerly ChildLine Schools Service)

Sadly many children who suffer abuse often don't recognise what is happening to them is wrong. Our pioneering Schools Service aims to reach out and empower these younger children by working in every primary school in the UK every two years.

We deliver safeguarding messages to ensure pupils know what abuse is in all its forms, how to keep themselves safe and also ensure they can identify someone to speak to if they are worried about anything.

Why this service is needed

Most children who contact ChildLine for information, help and support are over 11 years old.

Sadly, in many cases abuse has been going on for some time.

The Schools Service enables us to reach out to those younger children helping them to understand and recognise what is and isn't normal behaviour.

The materials and tools used give children a language to articulate their concerns and offer help if they need it.

We've visited more than 15,000 schools reaching over 1 million children.

Explanation: Since the NSPCC Schools Service (formerly ChildLine Schools Service) began, we have visited 15,340 schools across the UK reaching 1,092,018 children.

Volunteer for NSPCC Schools Service

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer

Who delivers the NSPCC Schools Service

The NSPCC Schools Service uses specially trained staff and volunteers to talk to primary school children about abuse. We use an assembly followed by individual class workshops to help under 11s understand abuse and recognise it if it occurs.

The sessions are tailored to the age range of those in the group, with topics covered in an easy to understand way.

All staff and volunteers will be over 16 and have passed an enhanced criminal record check – either an Access NI check for Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland, or an Enhanced Disclosure and Barring Service (Enhanced DBS; formerly CRB) check for England and Wales. The school will be given their names in advance.

Want to help? Find out about our volunteer opportunities. Or, if you would like the NSPCC Schools Service to visit your primary school, complete our contact form.

Contact the Schools Service team

What to expect on the day

Before the visit

Ahead of the visit, the school will provide information for pupils to share with parents. Pupils are free to opt out.

To enable all children to participate – including those with Special Educational Needs (SEN) – we'll talk to the school in advance about pupils' individual needs and act on the advice provided by the school.

During the assembly and workshop

School staff will be with the children throughout, so the staff will be familiar with the key messages, can work with the children afterwards and continue to talk about these messages.

After the visit

Following the session, feedback from teachers, pupils and parents is encouraged.

The NSPCC Schools Service will not routinely keep records about individual children. However, we will keep information such as the names of the staff we spoke to and the number of pupils involved.

If a child protection concern arises about a child, we will keep records relating to the child protection concern on an NSPCC database. If this happens, the school will let the parent(s) know.


Is the Schools Service free

The NSPCC Schools Service is free to schools but would not be possible without the kindness and generosity of our donors and supporters. Many schools choose to support the NSPCC by raising funds that will make a real difference to the lives of vulnerable children across the UK.

Every school we work with will be offered the opportunity to join our campaign to fight for every childhood and help us raise the vital funds we need to ensure we can provide this service for generations to come.

Fundraise for NSPCC

Help and information

Helping schools protect children from abuse and neglect

Learn more about the advice and training we offer to help schools keep children safe from abuse.
Find out more

Worried about a child?

Contact our trained helpline counsellors for 24/7 help, advice and support.

0808 800 5000

Report a concern


ChildLine is our free, confidential helpline for children and young people. Whenever children need us, ChildLine is there for them – by phone, email or live chat.

0800 1111

Contact ChildLine

Talking about difficult topics

There are lots of ways to make it a bit less painful for you both when it comes time to talk about a 'difficult' subject.
Get advice for parents

Donate now

Through our work with schools, we can reach more children and help keep them safe. Your donation will help ensure our ChildLine service is here to listen and help when a child finds the courage to call.

Donate today

Report abuse

Our helpline is here 24/7. So if you’re worried about a child, you can always talk to us.
Report abuse to our helpline