Resources for your volunteer role

We couldn't help the children who need us without you   so we want to make it easy to find key resources to support you in your volunteer role.

Many of you told us you'd like easier access to resources to support you in your volunteer role. We've listened  this resources page is the start of many improvements we'll be making. We'll keep you posted!

You'll find lots of resources to support you in your volunteer role  including policies, guidance, useful forms and information about our organisation's strategy, people and impact.

Don't forget you can find more support in the volunteer information portal, such as training and development and other processes specific to your volunteer role.

Many of these resources are for the eyes of our volunteers and staff only so please don’t share them outside of the NSPCC without asking your manager first.

If you have any questions about these resources please get in touch with your manager, supervisor or coordinator.

Visit the volunteer information portal for more support


Our compliments, complaints and comments policy is guidance you as a volunteer can give to members of the public and organisations wishing to comment on, compliment or complain about the performance of services, fundraising activities, the suitability of campaigns and the conduct of employees, volunteers, contractors and third parties working with or representing the NSPCC.

This policy does not apply to you as a volunteer, instead you should refer to the volunteer issue resolution policy as well as the whistleblowing policy and the safeguarding and child protection policy as appropriate. You can make your compliments and comments to your manager, supervisor, coordinator or the person you consider your compliments/comments are most relevant.

Read the compliments, complaints and comments policy

We are committed to creating and fostering a culture that promotes respect for each other and values individual differences. There is no place for any form of harassment, victimisation or bullying at the NSPCC. Our dignity at work policy outlines our expectations of you, and gives you guidance of what to do if you feel you have been subject to unacceptable behaviour.

Read the dignity at work policy

Our equality and diversity policy sets out our commitment to creating an inclusive environment for everyone who works within and accesses our organisation and services. We are committed to encouraging equality and diversity among our wider workforce and eliminating unlawful discrimination.

Read the equality and diversity policy

The purpose of our expenses policy is to ensure that all expenses you incur working on NSPCC business comply with the NSPCC’s expenses rules and limits set out within this policy, and in accordance with HMRC guidelines. This policy defines what can be claimed as an expense, and the maximum allowable limits.

Read the expenses policy

This policy and procedure provides you with information about what constitutes female genital mutilation (FGM), its prevalence, information about the legal context, what action is needed to fulfil the mandatory requirements to report FGM, and guidance to support you in safeguarding children, young people and adults at risk.

Read the FGM policy


It’s our health and safety policy to provide, maintain and promote healthy, safe working conditions, equipment and systems, so far as is reasonably practicable. This policy ensures that you will be provided relevant information, training and supervision to ensure your safety and wellbeing as well as the safety and wellbeing of others.

Read the health and safety policy


Non-recent abuse is an allegation of neglect, physical, sexual or emotional abuse made by or on behalf of someone who is 18 years or over, relating to an incident which took place when the alleged victim was under 18 years of age. This policy and procedure lets you know what to do if you receive a referral about non-recent abuse.

Read the non-recent abuse policy

Our recruitment and selection policy provides a sound framework for the recruitment and selection of staff and volunteers and adheres to our equality and diversity policy, the Equality Act, the Rehabilitation of Offenders Act and all other relevant employment legislation.

Read the recruitment and selection policy


Safeguarding is at the heart of what we do and fundamental to our existence as a charity. We are all ambassadors for the NSPCC and for safeguarding.

There are 3 key safeguarding policies for our staff and volunteers  the following information explains more about them.

Safeguarding and child protection

Our approach to safeguarding children. This policy applies to everyone working and volunteering for the NSPCC or acting on their behalf and provides the framework to help us safeguard children with commitment and confidence.

Read the safeguarding and child protection policy

Safeguarding adults at risk of abuse

We have a responsibility to prevent and report concerns about the abuse, neglect and ill-treatment of adults who are at risk of being harmed, alongside our responsibility to protect children who have suffered abuse. This policy and procedure lets you know what to do when adult safeguarding concerns arise.

Read the safeguarding adults at risk of abuse policy

Professional boundaries and safeguarding

This code of conduct and policy gives you guidance on professional boundaries if you’re undertaking any type of work with children as part of your role at the NSPCC. The principles within this guidance also apply when working with adult service users.

Read the policy on professional boundaries and safeguarding


Our social media policy sets out how we can all use social media to celebrate our achievements, raise awareness and encourage fundraising, while also setting out the boundaries within which we expect you to operate.

Read the social media policy

We want you to enjoy your volunteer role, and feel supported to discuss and resolve any day-to-day concerns or issues as they arise. The volunteer issue resolution policy provides you with a simple, accessible process to use if you ever have concerns about any aspect of volunteering.

Read the volunteer issue resolution policy

At the NSPCC we will always seek to conduct ourselves honestly and with integrity at all times. However, we acknowledge that all organisations face the risk of their activities going wrong from time to time, or of unknowingly harbouring malpractice. This whistleblowing policy sets out what actions to take in such circumstances.

Read the whistleblowing policy


Guidance to support you

These documents are here to give you easy access to guidance on some important tasks and issues you may come across while volunteering with us.

New to volunteering with us?

Take a look through your volunteer handbook to get started on your journey to helping children.

Your volunteer handbook

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This procedure sets out how to manage allegations made by service users against an adult working for, volunteering for or acting on behalf of the NSPCC.

Guidance on managing allegations against us

Case reviews are the current way in which incidents where a child has died or been seriously injured through neglect or cruelty are reviewed and reported. They are a tool for learning and making improvements in multi-agency safeguarding and child protection practice.

Guidance on case review procedures


Steps you need to take when you receive information that gives you cause for concern about a child’s safety or welfare. There is a version of these procedures for those who do, and those who don’t work directly with children or adults at risk – please make sure you read the one applicable to you.

Guidance on managing concerns about a child – I work directly with children

Guidance on managing concerns about a child – I do not work directly with children

In your volunteering role with the NSPCC, you’ll come across data protection questions. Whether it’s handling sponsorship forms as a Speak Out Stay Safe volunteer, assisting as a Young Witness Service volunteer, or organising fundraising events in your local area.

Data protection needn’t be scary, most of it's just common sense and you’re probably fulfilling your role with data protection in mind without even realising it. This guidance is a helpful reminder of what to look out for.

Data protection guidance

Our DSE guidance lets you know how to use your computer or laptop safely. It is applicable to our NSPCC premises and where you use such equipment at home and elsewhere on NSPCC business.

Display screen equipment guidance

Your safety as a volunteer is of paramount importance to us. We want to do everything we reasonably can to keep you safe.

To help achieve this, we expect all our volunteers to follow the guidance provided for their volunteer role. Not doing so could put you, your colleagues, our service users or members of the public at risk.

Health and safety inductions

As each volunteer role is different, you will also be given more role specific health and safety information by your manager, supervisor or coordinator.

Health and safety committee

Our health and safety committee is a forum for discussion on health and safety matters for our staff, volunteers, contractors and visitors. The committee is held to account as per the terms of reference.

Read the health and safety committee terms of reference

Managers have an important role in ensuring staff and volunteers with disabilities are supported and enabled to perform their role to make a full contribution to the NSPCC. This guidance is an overview of a manager's responsibilities and actions they should take if a disability is declared.

Guidance on managing disability within a team

Our online safety guidance gives you advice and good practice to help you recognise the risks and potential dangers that children and young people can encounter in the online world.

Guidance on online safety


The purpose of this guidance is to provide you with information about radicalisation, violent extremism and terrorism. It gives you information about:

  • what can make individuals susceptible to radicalisation and extremism
  • the legal context
  • risk factors and warning signs
  • safeguarding children, young people and adults at risk of, or engaged with, this form of harm or those affected by it.

Guidance on safeguarding against radicalisation and extremism

Useful forms

Claim back your expenses

As a volunteer, you’re able to claim back expenses as outlined in the Expenditure Policy. All expenses must be accompanied by a claim form and authorised by your manager, supervisor or coordinator, followed by the relevant budget holder where this is different.

If you have access to Microsoft Office on your device then please use the Excel version of the form. If you don’t have access to Microsoft Office please use the PDF version of the form.

Expenses form – PDF

Expenses form – Microsoft Excel

Our liability insurance cover

This is a letter evidencing our liability insurance cover. Send this letter to third parties requiring evidence of our liability insurance cover, including public liability insurance cover.

Please check with your manager, coordinator or supervisor for clarification on when to use this letter and how it applies.

Letter  - our liability insurance cover 

Visit the volunteer information portal for more support

Our strategy

Now we're approaching the end of our 2016-2021 strategy we're getting ready for our new strategy from 2021-2031. Built on over 100 years of experience, and insight from you and others we work with, our new 10-year strategy will take us one step closer to preventing all child abuse and neglect.

See our current strategy

Update on our strategy for 2021-2031

Equality, diversity and inclusion

"Together, we can remove real and perceived barriers, valuing everybody who volunteers with, works for, supports or benefits from our work."

Our equality, diversity and inclusion (EDI) mission was introduced in 2019 to help us be a genuinely diversity-valuing organisation in everything we do.

The mission was developed by representatives from our lived experience network groups and is supported by our equality champions.

We’re committed to embedding EDI across everything we do.

See our approach and what’s next

Working every day

1 in 5 children in the UK have suffered abuse. We know that abuse is preventable not inevitable.

That’s why, every day, we’re working to protect children today and prevent abuse from happening tomorrow - and we couldn't do it without you, our volunteers.

On the ground...

Ever wondered what a day in the life of a Childline supervisor is like?

This film takes you inside a call centre to experience what it's like to be a supervisor. Please don’t share this video with anyone outside of the NSPCC as it isn’t licenced to be shared externally.

Our people

Updates about our people

We run pulse surveys twice a year with volunteers and staff, one on culture and engagement and the other on our strategy. These surveys tell us how people feel about the things that matter to them, so that we can understand what we are doing well and where we can do better.

See the latest pulse survey results

To mark Dame Esther Rantzen’s retirement from our board of trustees, we created The Esther Awards to celebrate creativity and determination that make a difference to the lives of children and families. The awards take place annually, and staff and volunteers can nominate and be nominated. This year’s winners will be presented at the 2020 Annual Council Meeting.

The Esther Awards 2019 nominees and winners

Our impact on children's lives

Last year...

This video looks back at our achievements during 2019. Please don’t share this video with anyone outside of the NSPCC as it isn’t licenced to be shared externally.

How we help children in your local area

These local impact posters help tell the story of all the work we do for children and families locally and nationally. You can use the posters to help guide your conversations with the public and other supporters and make the case for people to engage with our services and support our cause.

If you’re unsure which resources you should be using, please contact your manager, supervisor or coordinator. See information about how this data has been created.

Visit the volunteer information portal for more support


  1. The information included in the local impact posters is for 2019/20. NSPCC data relates to 1 April 2019 – 31 March 2020. Official government data relates to the most recent time period published. Data about sex offences reported to the police comes from the following sources: official Home Office data for England and Wales, offical Police Scotland data for Scotland, official Police Service of Northern reland data for Northern Ireland. All figures correct as of June 2020.

    The local impact posters follow the regional breakdown used by the Office for National Statistics and the geographical areas were chosen in consultation with local NSPCC staff to reflect how external published local data is available and the needs of our staff and volunteers to talk to their local stakeholders.