Switchboard volunteer role Be the warm reassuring voice a young person needs to hear

Woman wearing phone headsetWarmth and reassurance can be the difference between a young person deciding to talk through their concerns with a counsellor or hanging up and never talking to anyone. That's why our switchboard volunteers are so important.

Being the first point of contact for young people in need of support is a massive responsibility but, for the right person, it's a rewarding part to play.

If you're a good listener, with a warm and friendly voice this could be the role for you.

Search for switchboard roles

How to play your part

You'll need to be available:

  • to take part in 3.5 hours of training
  • for one 2 hour shift at the same time each week, for a minimum of 1 year after training

You'll need to be the kind of person who:

  • is happy to listen and be empathetic
  • has a warm and friendly tone of voice
  • remains calm and professional under pressure
  • can deal with stress appropriately

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Training and support for volunteers

Expert training and a supportive network to help you develop new skills and play your part.
Training for volunteers

You can make a difference

"The support and advice Childline has given me has really helped... I've got the strength to speak to the police about what I've been going through and my family are being really comforting. Thank you!"
Young person who called Childline

Support our volunteers

The NSPCC helpline help us stop children suffering in silence. Donate and help us be there to give children a voice.

Donate today

Get in touch

If you have any questions about a role or the training provided, get in touch.

0121 227 7577

Email Childline volunteer recruitment

Volunteer for Childline

Volunteer for Childline helpline and be there when a child needs you most.
Volunteer for Childline

Help children speak out and stay safe

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer