ChildLine volunteer with headset

Training and support for volunteers

Expert training and a supportive network to help you develop new skills and play your part.

Training and support for you

As a helpline volunteer you'll play a crucial role in empowering children, so we make sure you receive the best training possible.

You'll take part in a face-to-face training programme tailored to your chosen volunteer role. In addition, all volunteers will receive training that covers Childline counselling situations.

Training is spread out to fit your schedule – running on evenings and weekends. You can learn more about this during your interview or by speaking to your supervisor.

The programme

Workshops

You will take part in a face-to-face training programme tailored to your chosen volunteer role. In addition, all volunteers will receive training that covers Childline counselling situations.

Training is spread out to fit your schedule - running on evenings and weekends. You can learn more about this during your interview.

Real-life experience

During your training, you'll observe an experienced counsellor on shift – so you can familiarise yourself with the counselling room environment and see first-hand how you might engage with a caller.

Your first two shifts will form part of the training programme. There's no need to be too nervous, as experienced staff will be on hand to  coach and support you the whole time.

Ongoing support

You'll be assigned a supervisor for the entire time you're volunteering for the Childline helpline. They'll be on hand to offer feedback on your performance and support your development in the role.

Before and after every shift you will attend an informal briefing with other volunteers. This is a chance for you to share things you've learned. Taking time to speak with other volunteers about your experiences means you have a continuous network of support.

There's also an online volunteer network where you're able to communicate with other staff or volunteers from across the Childline services.

Volunteer opportunities near you

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Get in touch

If you have any questions about a role or the training provided, get in touch.

0121 227 7577

Email Childline volunteer recruitment