Volunteer counsellor role Can you spare some time to listen to children who need our help?

Man listening to phoneChildline is a vital service available 365 days a year to support children and young people, whatever their worry or concern.

As a volunteer counsellor, you'll be trained and develop the skills needed to offer comfort, support and practical advice to the many young people and children who call us for help.

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What our volunteers say

"The most rewarding part of the role for me is that I know I have made a difference to a child's life."

How to play your part

You'll need to be available:

  • to take part in 51 hours of initial training and mentoring
  • for one 4 and a 1/4 hour shift a week at the same time each week for a minimum commitment of 1 year
  • to attend regular volunteer workshops

You'll need to be the kind of person who:

  • is a good listener
  • can identify and deal with stress
  • is able to engage and empathise with people and the problems or concerns they may have without judgement
  • has a good level of IT skills or is willing to learn

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Training and support for volunteers

Expert training and a supportive network to help you develop new skills and play your part.
Training for volunteers

Support our volunteers

The NSPCC helpline help us stop children suffering in silence. Donate and help us be there to give children a voice.

Donate today

Get in touch

If you have any questions about a role or the training provided, get in touch.

0121 227 7577

Email Childline volunteer recruitment

Volunteer for Childline

Volunteer for Childline helpline and be there when a child needs you most.
Volunteer for Childline

Help children speak out and stay safe

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer