Switchboard volunteer role Be the warm reassuring voice a young person needs to hear
Warmth and reassurance can be the difference between a young person deciding to talk through their concerns with a counsellor or hanging up and never talking to anyone. That's why our switchboard volunteers are so important.
Being the first point of contact for young people in need of support is a massive responsibility but, for the right person, it's a rewarding part to play.
If you're a good listener, with a warm and friendly voice this could be the role for you.
How to play your part
You'll need to be available:
- to take part in 3.5 hours of training
- for one 2 hour shift at the same time each week, for a minimum of 1 year after training
You'll need to be the kind of person who:
- is happy to listen and be empathetic
- has a warm and friendly tone of voice
- remains calm and professional under pressure
- can deal with stress appropriately
Training and support for volunteers
You can make a difference
"The support and advice Childline has given me has really helped... I've got the strength to speak to the police about what I've been going through and my family are being really comforting. Thank you!"
Young person who called Childline
Support our volunteers
Right now, our Childline counsellors can only respond to 3 out of 4 children who need our help. Help us be there for every child who needs us.