Volunteer counsellor role Can you spare some time to listen to children who need our help?

Man listening to phoneChildline is a vital service available 365 days a year to support children and young people, whatever their worry or concern.

As a volunteer counsellor, you'll be trained and develop the skills needed to offer comfort, support and practical advice to the many young people and children who call us for help.

Search for counsellor roles

What our volunteers say

"The most rewarding part of the role for me is that I know I have made a difference to a child's life."

How to play your part

You'll need to be available:

  • to take part in 44 hours of initial training and mentoring
  • for one 4 and a 1/4 hour shift a week at the same time each week for a minimum commitment of 1 year
  • to attend regular skills development workshops
  • to attend regular supervision

You'll need to be the kind of person who can demonstrate:

  • motivation to support and protect children and young people
  • good IT skills
  • good communication skills (written, oral and listening)
  • an empathetic and non-judgemental outlook
  • working as a team member
  • emotional resilience and ability to identify and deal with feelings (you own and others)
  • a willingness to give and receive feedback and be open to learning
  • maintaining confidentiality

Search for a role near you

Training and support for volunteers

Expert training and a supportive network to help you develop new skills and play your part.
Training for volunteers

Donate now

Last year a third of all calls to our helpline were about neglect, a figure that's even higher at Christmas. Donate now and help shine a light on children left in the dark.

Donate now

Get in touch

If you have any questions about a role or the training provided, get in touch.

0121 227 7577

Email Childline volunteer recruitment

Volunteer for Childline

Find out how you can help children when they most need it - check out the Childline volunteer roles we have available.
Volunteer for Childline

Help children speak out and stay safe

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer