Resources for your volunteer role
We couldn't help the children who need us without you – so we want to make it easy to find key resources to support you in your volunteer role.
Many of you told us you'd like easier access to resources to support you in your volunteer role. We've listened – this resources page is the start of many improvements we'll be making. We'll keep you posted!
Don't forget you can find more support in the volunteer information portal, such as training and development and other processes specific to your volunteer role.
Many of these resources are for the eyes of our volunteers and staff only so please don’t share them outside of the NSPCC without asking your manager first.
If you have any questions about these resources please get in touch with your manager, supervisor or coordinator.
Visit the volunteer information portal for more support
Our compliments, complaints and comments policy is guidance you as a volunteer can give to members of the public and organisations wishing to comment on, compliment or complain about the performance of services, fundraising activities, the suitability of campaigns and the conduct of employees, volunteers, contractors and third parties working with or representing the NSPCC.
This policy does not apply to you as a volunteer, instead you should refer to the volunteer issue resolution policy as well as the whistleblowing policy and the safeguarding and child protection policy as appropriate. You can make your compliments and comments to your manager, supervisor, coordinator or the person you consider your compliments/comments are most relevant.
We are committed to creating and fostering a culture that promotes respect for each other and values individual differences. There is no place for any form of harassment, victimisation or bullying at the NSPCC. Our dignity at work policy outlines our expectations of you, and gives you guidance of what to do if you feel you have been subject to unacceptable behaviour.
Our equality and diversity policy sets out our commitment to creating an inclusive environment for everyone who works within and accesses our organisation and services. We are committed to encouraging equality and diversity among our wider workforce and eliminating unlawful discrimination.
The purpose of our expenditure policy is to ensure that all expenses you incur working on NSPCC business comply with the NSPCC’s expenses rules and limits set out within this policy, and in accordance with HMRC guidelines. This policy defines what can be claimed as an expense, and the maximum allowable limits.
This policy and procedure provides you with information about what constitutes female genital mutilation (FGM), its prevalence, information about the legal context, what action is needed to fulfil the mandatory requirements to report FGM, and guidance to support you in safeguarding children, young people and adults at risk.
It’s our health and safety policy to provide, maintain and promote healthy, safe working conditions, equipment and systems, so far as is reasonably practicable. This policy ensures that you will be provided relevant information, training and supervision to ensure your safety and wellbeing as well as the safety and wellbeing of others.
Non-recent abuse is an allegation of neglect, physical, sexual or emotional abuse made by or on behalf of someone who is 18 years or over, relating to an incident which took place when the alleged victim was under 18 years of age. This policy and procedure lets you know what to do if you receive a referral about non-recent abuse.
Our recruitment and selection policy provides a sound framework for the recruitment and selection of staff and volunteers and adheres to our equality and diversity policy, the Equality Act, the Rehabilitation of Offenders Act and all other relevant employment legislation.
Safeguarding is at the heart of what we do and fundamental to our existence as a charity. We are all ambassadors for the NSPCC and for safeguarding.
There are 3 key safeguarding policies for our staff and volunteers – the following information explains more about them.
Safeguarding and child protection
Our approach to safeguarding children. This policy applies to everyone working and volunteering for the NSPCC or acting on their behalf and provides the framework to help us safeguard children with commitment and confidence.
Safeguarding adults at risk of abuse
We have a responsibility to prevent and report concerns about the abuse, neglect and ill-treatment of adults who are at risk of being harmed, alongside our responsibility to protect children who have suffered abuse. This policy and procedure lets you know what to do when adult safeguarding concerns arise.
Professional boundaries and safeguarding
This code of conduct and policy gives you guidance on professional boundaries if you’re undertaking any type of work with children as part of your role at the NSPCC. The principles within this guidance also apply when working with adult service users.
Our social media policy sets out how we can all use social media to celebrate our achievements, raise awareness and encourage fundraising, while also setting out the boundaries within which we expect you to operate.
We want you to enjoy your volunteer role, and feel supported to discuss and resolve any day-to-day concerns or issues as they arise. The volunteer issue resolution policy provides you with a simple, accessible process to use if you ever have concerns about any aspect of volunteering.
At the NSPCC we will always seek to conduct ourselves honestly and with integrity at all times. However, we acknowledge that all organisations face the risk of their activities going wrong from time to time, or of unknowingly harbouring malpractice. This whistleblowing policy sets out what actions to take in such circumstances.
Guidance to support you
Case reviews are the current way in which incidents where a child has died or been seriously injured through neglect or cruelty are reviewed and reported. They are a tool for learning and making improvements in multi-agency safeguarding and child protection practice.
Steps you need to take when you receive information that gives you cause for concern about a child’s safety or welfare. There is a version of these procedures for those who do, and those who don’t work directly with children or adults at risk – please make sure you read the one applicable to you.
In your volunteering role with the NSPCC, you’ll come across data protection questions. Whether it’s handling sponsorship forms as a Speak Out Stay Safe volunteer, assisting as a Young Witness Service volunteer, or organising fundraising events in your local area.
Data protection needn’t be scary, most of it's just common sense and you’re probably fulfilling your role with data protection in mind without even realising it. This guidance is a helpful reminder of what to look out for.
Our DSE guidance lets you know how to use your computer or laptop safely. It is applicable to our NSPCC premises and where you use such equipment at home and elsewhere on NSPCC business.
Your safety as a volunteer is of paramount importance to us. We want to do everything we reasonably can to keep you safe.
To help achieve this, we expect all our volunteers to follow the guidance provided for their volunteer role. Not doing so could put you, your colleagues, our service users or members of the public at risk.
Health and safety inductions
As each volunteer role is different, you will also be given more role specific health and safety information by your manager, supervisor or coordinator.
- Volunteers working in NSPCC buildings, including Childline volunteers
- Schools Service volunteers (Speak Out Stay Safe volunteers)
- Fundraising volunteers
- Young Witness Service (YWS) volunteers
Health and safety committee
Our health and safety committee is a forum for discussion on health and safety matters for our staff, volunteers, contractors and visitors. The committee is held to account as per the terms of reference.
Managers have an important role in ensuring staff and volunteers with disabilities are supported and enabled to perform their role to make a full contribution to the NSPCC. This guidance is an overview of a manager's responsibilities and actions they should take if a disability is declared.
Our online safety guidance gives you advice and good practice to help you recognise the risks and potential dangers that children and young people can encounter in the online world.
The purpose of this guidance is to provide you with information about radicalisation, violent extremism and terrorism. It gives you information about:
- what can make individuals susceptible to radicalisation and extremism
- the legal context
- risk factors and warning signs
- safeguarding children, young people and adults at risk of, or engaged with, this form of harm or those affected by it.
Claim back your expenses
As a volunteer, you’re able to claim back expenses as outlined in the Expenditure Policy. All expenses must be accompanied by a claim form and authorised by your manager, supervisor or coordinator, followed by the relevant budget holder where this is different.
If you have access to Microsoft Office on your device then please use the Excel version of the form. If you don’t have access to Microsoft Office please use the PDF version of the form.
Our liability insurance cover
This is a letter evidencing our liability insurance cover. Send this letter to third parties requiring evidence of our liability insurance cover, including public liability insurance cover.
Please check with your manager, coordinator or supervisor for clarification on when to use this letter and how it applies.
Visit the volunteer information portal for more support
We've outlined an ambitious strategy to make 5 million children safer by 2021. Our 2016-2021 strategy focuses on five goals to tackle the most important issues facing children and their families in the UK today.
Now we're approaching the end of our 2016-2021 strategy we're working to define our organisational vision and impact from 2021 onwards. Our new strategy will be informed by feedback gathered during workshops with volunteers and staff in 2019. We aim to share the new strategy with you in April 2020.
Our business plan
We use hoshins for our business plans. Hoshins are a Japanese management tool, that are now being used by organisations worldwide.
The plan shows the top priorities and activities we are committed to undertake in the year. We'll share the 2020/21 plan with you soon.
Values and behaviours
Our values represent who we are as a charity and what we stand for.
Our values framework outlines not just what we do for children, but how we do it, and how we support each other to live our values.
Equality, diversity and inclusion
"Together, we can remove real and perceived barriers, valuing everybody who volunteers with, works for, supports or benefits from our work."
Our equality, diversity and inclusion (EDI) mission was introduced in 2019 to help us be a genuinely diversity-valuing organisation in everything we do.
The mission was developed by representatives from our lived experience network groups and is supported by our equality champions.
As part of our work around EDI, we are delivering five projects for 2019/20.
At a glance
Statistics about the people who work and volunteer for the NSPCC, including how many people volunteer across our different roles.
How we're structured
We have eight directorates at the NSPCC and this resource gives you a breakdown of what they are and their responsibilities.
Your health and wellbeing
The employee assistance programme (EAP) gives you access to information, advice, specialist counselling and other services. It is run by an independent company, is completely free and confidential, and is available to you as part of our package of support and wellbeing.
Updates about our people
We run pulse surveys twice a year with volunteers and staff, one on culture and engagement and the other on our strategy. These surveys give us insights on what our people think of our culture and strategy.
To mark Dame Esther Rantzen’s retirement from our board of trustees, we wanted to celebrate and reward those times when an idea – a “why don’t we try this?” moment - turned into something great.
We’ve called these The Esther Awards, which will take place annually from 2019. There are prizes for both staff and volunteers.
Our impact on children's lives
Strategy progress so far
It’s important to reflect on the progress we’ve made towards achieving our 2016-21 strategy so far, so we've highlighted some of the headline achievements.
How we help children in your local area
These local impact posters help tell the story of all the work we do for children and families locally and nationally. You can use the posters to help guide your conversations with the public and other supporters and make the case for people to engage with our services and support our cause.
If you’re unsure which resources you should be using, please contact your manager, supervisor or coordinator. See information about how this data has been created.
- Midlands - our local impact
- Derbyshire - our local impact
- Hereford - our local impact
- Hereford and Worcester - our local impact
- Leicestershire - our local impact
- Lincolnshire - our local impact
- Northamptonshire - our local impact
- Nottinghamshire - our local impact
- Shropshire - our local impact
- Staffordshire and Stoke-on-Trent - our local impact
- West Midlands - our local impact
- Worcester - our local impact
- South East England - our local impact
- Berkshire - our local impact
- Buckinghamshire - our local impact
- East Sussex - our local impact
- Hampshire and the Isle of Wight - our local impact
- Kent - our local impact
- Oxfordshire - our local impact
- Surrey - our local impact
- Sussex - our local impact
- West Sussex - our local impact
- South West England - our local impact
- Bristol - our local impact
- Cornwall and the Isles of Scilly - our local impact
- Devon - our local impact
- Dorset - our local impact
- Gloucestershire - our local impact
- Guernsey - our local impact
- Jersey - our local impact
- Plymouth - our local impact
- Somerset - our local impact
- Swindon and Wiltshire - our local impact
Visit the volunteer information portal for more support
The information included in the local impact posters is for 2018/19. NSPCC data relates to 1 April 2018 – 31 March 2019. Official government data relates to the most recent time period published. Data about sex offences reported to the police comes from official Home Office data. All figures correct as of June 2019.
The local impact posters follow the regional breakdown used by the Office for National Statistics and the geographical areas were chosen in consultation with local NSPCC staff to reflect how external published local data is available and the needs of our staff and volunteers to talk to their local stakeholders.