NSPCC helpline and ChildLine We help thousands of adults, children and families
The NSPCC helpline and ChildLine provide help and support to thousands of adults, children and families. Year on year, the number of calls and online contacts is increasing and helping to protect more children.
Helping adults protect children 24 hours a day
The NSPCC helpline is a place adults can contact to get advice or share their concerns about a child, anonymously if they wish. It's staffed by professional practitioners with backgrounds in jobs like teaching, healthcare and social work, who know how to spot the signs of abuse and what to do to help.
Parents and carers often have lots of questions, such as what is the right age to leave a child home alone, what to do about bullying or how to keep their children safe online.
Professionals such as teachers and doctors also contact us for wider support and advice. Our helpline staff will provide reassurance when you need to make a judgement call.
Whatever the issue, we're here 24/7 to keep children safe.
We understand how upsetting it can be to think a child’s in danger. And we know it can be difficult to know what to do. Having those conversations means that we can protect children in abusive situations by getting them the help they need.
Every call is important to us - even it's a simple question or someone wanting reassurance.
Every 10 minutes someone contacts us to report child abuse or to get advice about a child's safety.
20% physical abuse
16% sexual abuse
13% emotional abuse
Based on 46,464 contacts in 2012/13 for which we have data about the concerns.
The remaining 22 per cent of contacts relate to a range of concerns including child health, family relationships and adult behaviour.
How the NSPCC helpline can help you
Get advice and support
Child protection training
We offer a range of online and face-to-face training courses for people who work with children to help you gain the skills to act appropriately and confidently to keep children safe.
ChildLine's here for children
ChildLine is a service provided by the NSPCC that you can always point children to. Our trained ChildLine counsellors offer help, advice and support 365 days a year. ChildLine provides a safe, confidential place for children with no one else to turn to. A child contacts ChildLine every 25 seconds – and some of these children are going through the toughest times of their lives. They find the courage to talk to us about things like family problems, bullying and depression. Whatever their worry, whenever they need help, we're listening. It's one of the things that makes us unique as a children's charity.
Childline counsellors get well over a million calls from children every year, in addtion to thousands and thousands of online contacts. We’ve seen a rise over the last year in young people talking about mental health issues, self-harm and suicide.
We understand the problems children face and we make sure that tackling them is at the heart of everything we do, but we couldn't run this service without the generous time of our volunteer counsellors.
Helping children for decades
ChildLine began in October 1986, launched by Esther Rantzen in response to a plea from children who needed help. In its first year, ChildLine spoke to 23,000 children who desperately needed a voice.
Services opened across the country over the following years, expanding as the need became increasingly apparent. In 2006, ChildLine formally became part of the NSPCC.
As childhoods have changed, ChildLine has worked hard to change with them. In October 2009, we launched the ChildLine website, offering help and advice to children online for the first time. In 2012/13 the website received 2.4 million visits – a 28 per cent increase from the previous year.
Help ChildLine be there for more children
Volunteer for NSPCC Schools Service
Volunteer for ChildLine helpline
Help us fight for every childhood by making a donation today. Your gift will help us be there, whenever a child needs us.