Privacy policy We are committed to protecting your personal information

We are committed to protecting your personal information. This page, together with our terms of use for this site and our cookies policy, set out the basis on which we will process any personal information we collect from you or that you provide to us.

Any questions regarding this privacy policy should sent by email to dataprotectionofficer@nspcc.org.uk or by writing to:
Data Protection Officer
NSPCC
Weston House
42 Curtain Rd
London
EC2A 3NH

Who are the NSPCC

We are the National Society for the Prevention of Cruelty to Children (NSPCC). We are the UK's leading charity specialising in child protection and the prevention of cruelty to children. We have been protecting children from abuse for over 120 years.

We are the only children's charity in the UK with statutory powers enabling it to act to safeguard children at risk.

Our registered charity numbers are 216401 in England and Wales and SC037717 in Scotland. The NSPCC Trading Company Ltd. (registered Company in England & Wales no. 890446) is a wholly owned subsidiary or ours which trades on our behalf. Within the context of this Privacy Policy "NSPCC" and "We" mean both the National Society for the Prevention of Cruelty to Children and the NSPCC Trading Company Ltd. T

The types of information we collect

When you donate money to us or access our information or request services or products from us, we may collect and process personal information about you. Depending on your activity, this personal information may include your financial details, name, email address, postal address, telephone or mobile number or date of birth.

We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We may also collect details of your visits to our site, including but not limited to traffic data, location data, weblogs, and other communication data and the resources that you access.

By submitting this personal information you enable us to provide you with the information, services or products you select.

To help us create a more effective site that reflects users' needs, we may also use cookie files to collect and record information about how our site is used and collect your IP address (a number that identifies a specific computer or other internet device) for system administration and to report aggregated information. Cookie files and IP addresses will not identify you as an individual. For more information on cookie files and IP addresses read our cookies policy.  By continuing to use our site, you agree to our use of cookies.

How we may use your personal information

We are required by the Data Protection Act 1998 to ensure that any personal information you supply to us is only used for the purpose for which you provided it.

When we request your personal information on this site, if we tell you we will use it for a specific purpose then we will only use it for that purpose.

If we don't tell you we will use it for a specific purpose then we may use it in the following ways:

1. To provide you with information, services or products you have requested or which we feel may interest you where you have consented to being contacted.

2. To allow you to participate in interactive features on our site, when you choose to do so, for example, we may help you complete forms by inserting your contact details for you to edit.

3. To analyse and improve the services offered on our sites by providing you with the most user-friendly navigation experience we can for your computer or other internet device.

4. With IP addresses, to identify your approximate location, block disruptive use or to establish the number of visits to the site from different countries.

If you do not want us to use your data in these ways please tick the relevant box situated on the form on which we collect your data.

How we will contact you

If we contact you by phone or letter, we will not contact you again if you ask us not to. You can contact us at any time to change your contact method preferences by emailing supportercare@nspcc.org.uk.

We will never contact you by email unless you have given us expression permission to do so.

How we handle your information and other organisations

The NSPCC will not rent or sell your personal information to other organisations.

However, where you have given us permission to contact you we may allow partner organisations access to some of your personal information so they can contact or provide services to you on our behalf.  A partner organisation may for example include a fundraising agency calling on our behalf.

Also, we may ask partner organisations to carry out tracking and analysis on our behalf as described in the cookies policy.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use for this site or other agreements; or to protect the rights, property or safety of the NSPCC, our donees or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection.

How we handle direct debit or credit card information

To ensure the maximum level of security is applied to your financial information any webpage that we request direct debit, credit card or other financial information on will be in a secure area of the site. All transmissions over the internet to and from that secure area will be encrypted using SSL (Secure Sockets Layer).

Credit card and bank detail information will not be retained on our web servers but will instead be transferred to a secure database (for the purpose of collecting and recording payments).

However, please note that the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site.

Any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Securing your passwords

Where we have given you (or where you have chosen) a password which enables you to access certain parts our site, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.

Following links to third-party websites

This website may include links to other sites, not owned or managed by the NSPCC. Whilst we try our best to only link to reputable websites we cannot be held responsible for the privacy of data collected by sites not managed by the NSPCC, nor can we accept responsibility or liability for those policies. For this reason you should consult the privacy policy on any external website you link to before you submit any data to those websites.

Posting or sending inappropriate content

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Posting or sending content that you do not own

We have the right to disclose your identity to any third party claiming to own any content that you posted.

Where we store your information

The NSPCC may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.

However, NSPCC shall ensure that your personal information will be held by those Internet Service Providers in compliance with European data protection regulations. By submitting your personal information, you agree to this transfer, storing or processing at a location outside the European Economic Area.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

How to access your personal information

You have a right to know whether or not the NSPCC holds any information about you (personal data) and a right to be provided with your information within 40 days in accordance with the Data Protection Act.

You can request your personal information by email to dataprotectionofficer@nspcc.org.uk or by writing to:
Data Protection Officer
NSPCC
Weston House
42 Curtain Rd
London
EC2A 3NH

We do not make a charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Read our guide to accessing your personal information (PDF, 303KB)

Updates or changes to the privacy policy

We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you.  Where appropriate, any changes will be notified to you by email.