NSPCC helpline and ChildLine We help thousands of adults, children and families

NSPCC helpline counsellor.

The NSPCC helpline and ChildLine provide help and support to thousands of adults, children and families. Year on year, the number of calls and online contacts is increasing and helping to protect more children.

Our helpline counsellors are there 24 hours a day, ready to help parents, adults and people working with children do whatever they can to protect them.

ChildLine gives children a voice. Whatever their worry, whenever they need help, we're listening. It means we understand the problems they face, and we make sure that tackling them is at the heart of everything we do. It’s one of the things that makes us unique as a children’s charity.

Helping adults protect children 24 hours a day

Our helpline gives adults a place they can contact to get advice or share their concerns about a child, anonymously if they wish. It's staffed by professional counsellors with backgrounds in jobs like teaching, healthcare and social work, who know how to spot the signs of abuse and what to do to help.

We understand how upsetting it can be to think a child’s in danger. And we know it can be difficult to know what to do. Having those conversations means that we can protect children in abusive situations by getting them the help they need.

The helpline also offers expert support for people working with children, as does our information service on child protection and our training courses.

Every 10 minutes someone contacts us to report child abuse or to get advice about a child's safety.

29% neglect

20% physical abuse

16% sexual abuse

13% emotional abuse

Based on 46,464 contacts in 2012/13 for which we have data about the concerns.

The remaining 22 per cent of contacts relate to a range of concerns including child health, family relationships and adult behaviour.

Helping children for decades

ChildLine began in October 1986, launched by Esther Rantzen in response to a plea from children who needed help. In its first year, ChildLine spoke to 23,000 children who desperately needed a voice.

Services opened across the country over the following years, expanding as the need became increasingly apparent. In 2006, ChildLine formally became part of the NSPCC.

As childhoods have changed, ChildLine has worked hard to change with them. In October 2009, we launched the ChildLine website, offering help and advice to children online for the first time. In 2012/13 the website received 2.4 million visits – a 28 per cent increase from the previous year.

How the NSPCC helpline can help you

Report abuse

Our helpline is here 24/7. So if you’re worried about a child, you can always talk to us.
Report abuse to our helpline

Information Service

Our free service for people who work with children can help you find the latest policy, practice, research and news on child protection and related subjects.

For more information, call us or email help@nspcc.org.uk.

0808 800 5000

Submit an enquiry

Get advice and support

Talk to our experts if you're worried about a child or need advice or information about child protection
Get advice and support

Child protection training

We offer a range of online and face-to-face training courses for people who work with children to help you gain the skills to act appropriately and confidently to keep children safe.

Get expert training

ChildLine's here for children

Childline is here, whatever the weather.

ChildLine provides a safe, confidential place for children with no one else to turn to.  A child contacts ChildLine every 20 seconds – and some of these children are going through the toughest times of their lives. They find the courage to talk to us about things like family problems, bullying and depression. Problems that children often feel they can't talk to anyone else about.

Childline counsellors get well over a million calls from children every year, in addtion to thousands and thousands of online contacts.  We’ve seen a rise over the last year in young people talking about mental health issues, self-harm and suicide.

Because of ChildLine no one understands the issues facing young people today better than we do, but we couldn't run this service without the generous time of our volunteer counsellors.

In 2013-14 ChildLine carried out almost 300,000 in-depth direct  counselling sessions with children and young people.

Children's stories

"I'll always be grateful to them because without ChildLine I don't know what I would have done."

A short history

October 1986 – ChildLine launched by Esther Rantzen. In year 1, it gave 23,000 children a voice.

2006 – ChildLine formally became part of the NSPCC.

October 2009 – we launched the ChildLine website.

2012/13 – the website received 2.4 million visits – a 28% increase.

Nearly 1,400 dedicated trained volunteers were there to support children.

Help ChildLine be there for more children

Volunteer for ChildLine Schools Service

We're protecting a generation of children against abuse, one primary school at a time. Play your part.
Become a volunteer

Volunteer for ChildLine helpline

Volunteer for ChildLine helpline and be there when a child needs you most.
Volunteer for ChildLine helpline

Donate now

Help us fight for every childhood by making a donation today. Your gift will help us be there, whenever a child needs us.

Donate