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ChildLine Volunteer counsellor

Help provide support to the children and young people that contact the ChildLine helpline

Every day, ChildLine volunteer counsellors are available for the many children and young people who contact us.

Our volunteers don’t have to be experts, they are trained in the counselling skills that will enable them to offer comfort, support and, where appropriate, practical advice and protection to our callers, whatever their concern.

Download ChildLine helpline counsellor role profile

Watch ChildLine Counsellor Colin talk about his role

Colin is ChildLine's longest serving counsellor and has been with the charity since the very first shift in 1986.

Over the 12 days of Christmas (2012), volunteer counsellors like Colin answered over 48,700 contacts from children looking for help and advice.

Questions and answers with a helpline volunteer

Read what another one of our ChildLine helpline volunteers has to say about the role in the question and answer responses below.

What attracted you to the role?

“I came across ChildLine on a poster.  I remember the poster said ChildLine really needed people to talk to children and young People and I had lots of spare time to offer. Since then I have been offering a regular weekly commitment of one shift per week.

Can you describe a typical shift?

"Every shift is different to the last and no two calls are ever the same. I start by attending a brief to prepare me for the shift ahead and then start taking calls.

"I talk to children and young people over the phone, through online chat and via email about a whole range of issues including bullying, self harm and family relationships.  If I am ever unsure about anything I just put my hand up to alert a supervisor to help me."

"I get to meet lots of different people at ChildLine and the support network allows me to make the best of my counselling skills.  There are lots of ongoing training sessions to help brush up on counselling skills too."

What is the most rewarding aspect of your role?

"I have learnt a lot about myself through volunteering with ChildLine and participate in ongoing training to learn more about the issues that affect children and young people."

"Without me or any other of the volunteers that give their free time to help children I know they wouldn’t receive the support or help they need.

"I have learnt a lot about myself through volunteering with ChildLine and participate in ongoing training to learn more about the issues that affect children and young people."

Join our team of ChildLine Counsellors

If you’re a good listener, open minded and can commit to a regular weekly shift of 4 ¼ hours for a minimum of one year after training, then counselling at ChildLine could be the role for you. 

To find out more about becoming a counselling volunteer, find volunteering opportunities in your area.

More information

General ChildLine volunteering questions

ChildLine helpline frequently asked questions 

Contact us

If you have a specific question about your application - that is not listed in our frequently asked questions, please e-mail your query to ChildlineVolunteerRecruitment@nspcc.org.uk or call 0844 892 0215.

Volunteer for the ChildLine helpline

Volunteers play a huge role in helping us support children and young people.You can help make a difference.

Find volunteer roles near you

ChildLine helpline FAQs

Find answers to your questions about volunteering for the ChildLine helpline.

Read the helpline FAQs

NSPCC helpline

Worried about a child?

Don’t wait until you’re certain. Contact our trained helpline counsellors for 24/7 help, advice and support.

Report a concern

ChildLine 0800 1111

Are you a child?

Do you need to talk? Call ChildLine on 0800 1111 or visit us online.

Get some help

Contact the helpline in: