ChildLine annual review 2014-15: "Always there when I need you" What children are contacting ChildLine about
ChildLine provided almost 300,000 counselling sessions to children and young people in 2014-15. Children contact us all times of day and night by phone, email and 1-2-1 online chat.
Our annual review looks at what children talk about when they contact us. It looks at who contacts us and how. It focuses on some of the biggest and emerging issues of the last year: mental health, sexual abuse and partner abuse. It also includes a breakdown of statistics by age, gender and for each UK nation.
- During 2014-15, Childline counselled 276,956 children and supported a further 9,856 who had serious concerns about another child. This brings our total counselling sessions to 286,812.
- The Childline website received over 3.2 million visits – 5% more than in 2013-14.
- The top 3 concerns counselled were family relationships, low self-esteem/unhappiness and abuse.
- 4 of the top 10 issues related to mental health. These issues were self-harm, suicide, low self-esteem/unhappiness and mental health conditions, Together they accounted for almost one third of total concerns.
- There were 29,126 counselling sessions about abuse in 2014-15
- The number of counselling sessions about low self-esteem/unhappiness increased by 9%.
- Sexual abuse (including online sexual abuse) saw an increase of 8% from 2013-14.
- Domestic/partner abuse saw an increase of 4% from 2013-14.
- There was a 124% increase in the number of counselling sessions where young people talked about problems accessing services.
- Online counselling continued to grow, rising from 68% in 2013-14, to 71% in 2014-15.
|Reasons why children and young people contact ChildLine||7|
|Who contacts ChildLine?||10|
|Mental health and wellbeing||22|
|Appendix: four nations||35|
|From young people||42|
"I have just started using ChildLine and I feel like a massive weight has been lifted off of my shoulders. I feel so much happier now knowing that there is somebody who will listen and that I can talk to in confidence. I feel so much better now I know that someone will always be there for me."
Please cite as: NSPCC (2015) “Always there when I need you”: ChildLine review: what’s affected children in April 2014 – March 2015. London: NSPCC.
On the edge: ChildLine spotlight report on suicide
Childline posters and wallet cards
Stepping into the unknown
Caught in a trap: the impact of grooming
All ChildLine annual reports
Find previous ChildLine annual reports in our library catalogue.
Volunteer for ChildLine
Give a few hours of your time on ChildLine helpline or the ChildLine School Service.
Services for children, families and professionals
Statistics on child abuse
Our Current Awareness Service for Practice, Policy And Research delivers free weekly email alerts to keep you up-to-date with all the latest safeguarding and child protection news.
CASPAR is currently being upgraded but you can still sign up by contacting our Information Service.
Follow us on Twitter and keep up-to-date with all the latest news in child protection.
We hold the UK's largest collection of child protection resources and the only UK database specialising in published material on child protection, child abuse and child neglect.
New in the Library
A free weekly email listing all of the new child protection publications added to our library collection.
New in the Library is currently being upgraded but you can still sign up by contacting our Information Service.
Helping you keep children safe
Read our guide for professionals and organisations on what we do and the ways we can work with you to protect children and prevent abuse and neglect.
Impact and evidence hub
Find out how we evaluate and research the impact we’re making in protecting children, get tips and tools for researchers and access resources.
Get expert training and consultancy
Sharing knowledge to keep children safe
Read our guide to NSPCC Knowledge and Information Services to find out how we can help you with child protection queries, support your research, and help you learn and develop.