"Always there when I need you": Childline annual review 2014-15 What children are contacting Childline about

Blue and white image with text "Always there when I need you" in various fontsChildline provided almost 300,000 counselling sessions to children and young people in 2014-15. Children contact us all times of day and night by phone, email and 1-2-1 online chat.

Our annual review looks at what children talk about when they contact us. It looks at who contacts us and how. It focuses on some of the biggest and emerging issues of the last year: mental health, sexual abuse and partner abuse. It also includes a breakdown of statistics by age, gender and for each UK nation.

Authors: NSPCC
Published: 2015

  • During 2014/15, Childine delivered 276,956 counselling sessions to children about their own concerns and gave a further 9,856 counselling sessions to children who had serious concerns about another child. This brings our total counselling sessions to 286,812.
  • The Childline website received over 3.2 million visits – 5% more than in 2013/14.


Issues children contacted us about

  • The top 3 concerns counselled were family relationships, low self-esteem/unhappiness and abuse.
  • 4 of the top 10 issues related to mental health. These issues were self-harm, suicide, low self-esteem/unhappiness and mental health conditions, Together they accounted for almost one third of total concerns.
  • There were 29,126 counselling sessions about abuse in 2014-15
  • The number of counselling sessions about low self-esteem/unhappiness increased by 9%.
  • Sexual abuse (including online sexual abuse) saw an increase of 8% from 2013-14.
  • Domestic/partner abuse saw an increase of 4% from 2013-14.
  • There was a 124% increase in the number of counselling sessions where young people talked about problems accessing services.
  • Online counselling continued to grow, rising from 68% in 2013-14, to 71% in 2014-15.
Introduction 3
Executive summary 5
Key stats 6
Reasons why children and young people contact ChildLine 7
Who contacts ChildLine? 10
Referrals 19
Mental health and wellbeing 22
Abuse 28
Appendix: four nations 35
From young people 42
ChildLine Locations 44

"I have just started using Childline and I feel like a massive weight has been lifted off of my shoulders. I feel so much happier now knowing that there is somebody who will listen and that I can talk to in confidence. I feel so much better now I know that someone will always be there for me."

Please cite as: NSPCC (2015) “Always there when I need you”: ChildLine review: what’s affected children in April 2014 – March 2015. London: NSPCC.

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