Contact the NSPCC Helpline
You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].
Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.
If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.
Under 18?
Childline offers free, confidential advice and support whatever your worry, whenever you need help.
Accessibility
We want everyone to be able to use our website, regardless of their ability or disability. You can get the best out of our website by updating your internet browser to the latest version.
We’ve strived to make the website as accessible and as usable as possible, and we'll constantly improve how we produce and present our content. The site was built following W3C guidance, and we’ll continue to work towards meeting best practice standards.
If you experience any problems or have any questions regarding the accessibility of this website please fill in our online form.
Using our accessibility toolbar
To help everyone use the NSPCC website, you can use the ReciteMe accessibility toolbar. This toolbar allows you to:
- Change font size, style and colour on any page
- Magnify areas of a page and set a reading ruler or mask
- Adjust the colour contrast of a page
- Read sections of text aloud and download audio files
- Translate text into different languages.
You can access it at any time by clicking the 'Accessibility toolbar' button in the footer area at the bottom of every page on this website. This will open the toolbar at the top of the page. To turn the functions off, you can close it by clicking the 'X'. Visit our ReciteMe accessibility toolbar page to learn how to use it.
Get help with online accessibility
The BBC have some really useful practical guidance to make the most out of the internet no matter what your ability or disability.
Contact us using BSL
If you're deaf or hard of hearing, you can use British Sign Language when contacting us. You'll need a webcam and SignVideo – it's available on PC, Mac, iOS (iPhone/iPad) and Android smartphone (4.2 or above).
Here's how it works:
- a BSL interpreter will appear on your screen – tell them that you want to contact the NSPCC
- they'll relay your concerns to one of our counsellors
- the counsellor will make an assessment and then have the interpreter relay back to you the information or advice you require
- this service is currently available Monday to Friday, from 9am to 6pm