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Contact the NSPCC Helpline

You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].

Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.

If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

Find out more
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Under 18?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

0800 1111

Contact Childline
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Online safety for families and children with SEND

We have partnered with Ambitious about Autism to bring online safety tips, advice and activities specifically for parents and carers of children with SEND.

On 15 June 2026, the UK government announced that major social media platforms will be banned from providing accounts to people under the age of 16. The new law is expected to come into force in spring 2027. Following this announcement, we will be updating our online safety advice pages as more detail on the new laws becomes available.

We have partnered with Ambitious about Autism to bring online safety tips, advice and activities specifically for parents and carers of children with SEND. We spoke to parents of children with a range of special educational needs such as dyslexia, autism and speech and language difficulties.

Letting your child go online can be intimidating; you might worry about the different spaces they explore, the people they meet digitally and the potential for things going wrong.

Being online can be positive for children and young people, including those with additional needs. So much of our communication now happens online, either by messages, in a game or through a video call. Sometimes online platforms like the apps, social media sites and games your child accesses can help them connect and make friends with new people that they might not know offline.

As a parent or carer, you play an important role in helping your child to have positive experiences online. If your child has additional needs, then this role can be even more important, and it can feel like a lot of responsibility when you hear about some of the risks young people face online.

How you can help keep your child safe online

We have online safety tips, advice and activities to help keep your child safe online.

Activities to do with your child

We have worked with Ambitious about Autism and parents and carers who have children with Special Educational Needs or Disabilities (SEND) to create activities to help talk about online safety.

Information produced in partnership with Ambitious about Autism, with the support of O2 during their online safety partnership with us.

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