Contact the NSPCC Helpline
You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].
Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.
If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.
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Childline offers free, confidential advice and support whatever your worry, whenever you need help.
James' story
I felt guilty because the bullies had chosen me
"When I was 10 my mum and dad had moved house so I went to a new primary school. Up until then, I’d always liked school.
Nothing I did was right and the name-calling, punching and kicking began. They didn’t like my glasses. They didn’t like what I looked like. They didn’t like me being the new kid.
I would wake up every day with a feeling of dread and felt physically sick at the thought of going to school. I used to try and think of every possible excuse to get out of it.
"I couldn't take the bullying anymore. It was about 2am and I went to the kitchen, got a knife out of the drawer, and went back to my room. I wanted to kill myself as I'd had enough. I just didn't want to be a burden anymore."
The bullying didn’t stop after school. They were all local kids that lived near me. I couldn’t go to the shops, the park or even the town centre. Wherever the bullies saw me, they kept it up. Even when they weren’t there, it was like they were following me.
Secondary school was even worse. Those kids who didn’t know me were clued up by those who did. It got really nasty and I had doors slammed in my face, and my head bashed against a brick wall. I felt sick, scared and exhausted."
Childline was a lifeline when I felt I had no-one to turn to
"I’d seen posters or Childline around the school and decided to call them. The first couple of times I called I couldn’t speak and I hung up. I just couldn’t say the words I needed to say. So I wrote a letter and I let it all out. Childline replied in two days and then I felt able to call them.
They listened and believed everything I said. They gave me advice on how to cope with the bullying such as joining lessons earlier or later and avoiding areas where they congregated. Because I was believed, they also gave me the confidence to tell my mum and dad.
"I started calling twice a week, about the same time, and usually spoke to a counsellor called Craig. He really listened, didn’t tell me what to do, and gave me the time to explain how I was feeling. That was so important to me."
I spoke to Craig on that Wednesday after I took that knife out of the kitchen drawer and I thought the only option was to kill myself. Craig persuaded me to put the knife down and wake up my parents.
On the phone, I could be me and they let me speak about my emotions and channel the negative feelings. Childline helped me realise that I had the strength to overcome the bullying within me. It was always there, I just needed someone to help me find it.”
Our services for children
We have a wide range of therapeutic services to help children move on from abuse, and to support parents and families in caring for their children.
We help professionals make the best decisions for children and young people, and work with communities to prevent abuse from happening in the first place. Our service centres are based throughout the UK.
How you can help
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Names and identifying features have been changed to protect identity. Photographs have been posed by models.