Under pressure: ChildLine annual review 2013/14 What children are contacting ChildLine about
ChildLine provided over 290,000 counselling sessions to children and young people last year. Children contact us all times of day and night by phone, email and by 1-2-1 online chat.
Our annual review looks at what children talk about when they contact us. It looks at who contacts us and how. It focuses on the areas that have seen the biggest increase over the last year: mental health conditions; eating disorders; online abuse and safety; and school and education problems. It also includes a breakdown of statistics for each UK nation.
- We provided over 290,000 counselling sessions to children and young people in 2013/14.
- The 3 main worries young people contacted us about were: family relationships; low self-esteem and unhappiness; and self-harm.
- Two thirds of our counselling sessions relate to mental health, including self-harm, suicide, low self-esteem, unhappiness, depression, diagnosable mental health conditions, eating disorders and body image issues.
- Over 80,000 counselling sessions related to family relationships including divorce, separation and conflicts in the family.
- Nearly 50,000 counselling sessions mentioned abuse or neglect, including over 18,000 sessions about physical abuse, over 15,000 sessions about sexual abuse and over 12,000 about emotional abuse.
- Over 35,000 counselling sessions mentioned school and education problems.
- Almost 11,000 counselling sessions related to a young person’s concerns about another child.
- There have been significant increases in the numbers of children talking about online sexual abuse, online bullying, mental health conditions, eating disorders and school and educational problems.
- Two thirds of our counselling sessions take place online rather than by phone.
- The ChildLine website received over 3 million visits.
- We made almost 2,000 referrals to external agencies, such as the police or children’s services. This happens when a child or young person is in immediate life-threatening danger, or is facing significant harm or has requested direct help.
|Foreword from Peter Liver, director of ChildLine Services||3|
|Introduction to Childline’s Annual Review 2013 – 2014 by Dame Esther Rantzen||5|
|Reasons why children and young people contact ChildLine||13|
|Who contacts ChildLine?||16|
|Mental health conditions||27|
|Online abuse and safety||43|
|School and education problems||50|
"I used to self-harm to help me cope with my depression but recently it's just become a habit because it doesn't make me feel better anymore. I'm so depressed and angry all the time. I wish I could be happy but I know it's hopeless – I've been miserable for so long. I've thought about speaking to my parents about how I feel but I know it will upset them so I can't. I want to end my life because I just can't cope anymore. I feel so alone and isolated."
Boy, aged 12-15
"Thank you ChildLine for helping me put a plan in place to help me deal with my problems. I feel like I'm slowly finding ways to help me feel better."
Anon, Belfast base
Please cite as: NSPCC (2015) Under pressure: ChildLine review: what's affected children in April 2013 – March 2014. London: NSPCC
"Always there when I need you": Childline annual review 2014-15
On the edge: ChildLine spotlight report on suicide
Stepping into the unknown
Caught in a trap: the impact of grooming
Childline posters and wallet cards
Have NSPCC Schools Service visit your school
If you work at a primary school in the UK and would like us to deliver an assembly and workshop get in touch.
Services for children, families and professionals
Be Share Aware
Keeping children safe
Our Current Awareness Service for Practice, Policy And Research delivers free weekly email alerts to keep you up-to-date with all the latest safeguarding and child protection news.
Follow us on Twitter and keep up-to-date with all the latest news in child protection.
Inspiring good practice through training
We've partnered with BASPCAN to celebrate excellence in child protection training. Join us to update your knowledge with the latest innovations in designing and delivering child protection training. We'll also be presenting our inaugural Child Protection Trainer of the Year award.
16th January 2018, London
We hold the UK's largest collection of child protection resources and the only UK database specialising in published material on child protection, child abuse and child neglect.
New in the Library
A free weekly email listing all of the new child protection publications added to our library collection.
Helping you keep children safe
Read our guide for professionals on what we do and the ways we can work with you to protect children and prevent abuse and neglect.
Impact and evidence
Find out how we evaluate and research the impact we’re making in protecting children, get tips and tools for researchers and access resources.
Get expert training and consultancy
Sharing knowledge to keep children safe
Read our guide to the NSPCC Knowledge and Information Service to find out how we can help you with child protection queries, support your research, and help you learn and develop.